Define counselling and give examples of what is not counselling. Counselling is to help a client work through their issues in a safe and comfortable environment. The counsellor offers time, attention and respect to enable the client to explore and identify for themselves what it is that is troubling them, and gives them the opportunity for self-exploration. They will then be able to look at their thoughts and emotions to see how their behaviour impacts on themselves and others. It gives them a greater sense of personal skills to find ways to living a more resourceful life, giving them the confidence to take positive steps towards a better sense of wellbeing.
Explain how using a positive approach toward a co-worker who lacks confidence in the workplace can help them to gain more confidence. Answer: Offering encouragement; Recognising their strengths, skills and preferences; Listening to their needs and opinions; Responding sensitively to their needs; Value the co-worker’s skills, abilities and opinions; Sharing resources, my own talents and skills, the co-worker can benefit from my knowledge; Share the workload and responsibilities; Demonstrating or explaining something I know more about; 3. How can you show respect for the role of a senior member of staff who has asked you to follow a set of instructions? Answer: Use active listening skills and eye contact when the senior member of staff is talking to me; Clearly and tactfully voice my concerns at the appropriate time to clarify the instructions; Using caring and respectful communication techniques to discuss the problems; Receive the senior member’s opinions, criticism and advices positively and thoughtfully; Cooperate with other
This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to
Another example of interpersonal interaction is body language, in a health and social care setting, showing a good use of body language by having a good posture and engaging with the patients is good as it will also make patients and service users feel comfortable around you. But if you keep yawning and not paying attention to someone, then it will make patients and service users feel uncomfortable and won’t want to approach you. In addition, listening is a type of interpersonal interaction, so showing that you are listening to the patients and giving out the right information is important in a health and social care setting, because if you give the wrong information, then you could give them the wrong prescription, it will either end up in someone else’s name or made the person take the wrong medicine. Communication and interpersonal skills Effective communication is important in any
Steve’s empowerment came mostly from his relationship with the counselor. He knew that someone believed in him and would be there for him. The counselor helped Steve to see that accepting help from others is not a sign of defeat; but also modifying his goals to something he could more adequately achieve helped him not to feel discouraged. The relationship Steve had with his counselor made him more motivated for his journey because he had a support system to help him emerged from the lowest point in life to be triumphant. The ethical issue that I found was went the psychiatrist told Steve that he needs to accept his limitation; I believe that this was inaccurate the way it was said, that was why the counselor clarified it for Steve that she meant that he needs to re-evaluate his goal base on his current condition.
Group supervison promotes peer support whereas one to one supervision allows appropriate person centred support and more confidential and personal issues to be discussed. Supervisions allow workers to reflect on their practice and receive support to improve the quality of their work. It should aim to decrease the chances of staff ‘burn-out,’ promote safe practice, increase work satisfaction and enhance work performance. Supervision should promote personal development which in turn, enhances quality of the service that they provide and outcomes for service users. It also makes staff feel supported which motivates them to improve the quality of their work.
This allowed them to concentrate on the tasks ahead in order for a good grading of the organisation. It allowed my team members to focus on performing specific tasks without worrying about having to make organisational decisions. This in turn allowed team members to become skilled at performing certain duties. This model used, did not work with one particular team member, as they did not respond well to being ordered to perform the task ahead. However I recognised that they did respond well to leadership by encouragement and so, noted and appreciated their contributions in a positive way.
Personnel need to read and digest as much information as they can to get used to the changes coming their way. A third step a manager should take is to encourage participation from the employees. When employees participate in planning and implementing a change, they feel as though they have some control over their jobs and this relieves some of their anxiety (Rosenberg, 1992). Employee resistance will be the strongest in the unfreezing stage of the organizational change. A good communication plan will help a manager build trust with the employees so that when they receive the news of a major change they do not panic and become resistant.
Characteristics that a role model possesses includes high moral values, confidence, who is hardworking, respectful, has an optimistic outlook on life and can find creative solutions to their problems in the workplace. To ensure that I acted as a role model for the employees I would supervise, I would make sure that I possess all the previously said qualities and use them to my advantage. I would always show a positive attitude, be enthusiastic and involved within the workplace, and always accept responsibility of my actions if any mistakes happen on my behalf. I would also understand myself; referring to my learning style, characteristics, behaviours, and learning preferences. I would also learn to understand others and to value diversity in the workplace.
Also observing the service user and noticing if their health or moods have changed and seeing ways to adapt to their needs, such as if they are in pain or feeling down, offering them a compassionate ear. Developing and learning writing skills is a good skill for the carer to have as they may need to write reports on the service user in a clear and concise way. Being a good team player is essential for the carer as they need to work closely with medical personnel. Lack of team work can be the cause of accidents. Each team member plays an important role; team work helps the carer provide a higher quality more efficient and professional care.