Perfecting Sales Execution

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Most companies treat sales like an art, but they are discovering that the sales process needs to become more of a science. Perfecting sales execution By Giovanni Arnese, Mike Booker, Louis Lim and Marcello Tripodo Giovanni Arnese is a Bain & Company partner based in Rome. Mike Booker, based in Singapore, leads Bain’s Consumer Products and Retail practices in Asia. Louis Lim is a partner based in Singapore. Marcello Tripodo is a partner based in Milan. Copyright © 2011 Bain & Company, Inc. All rights reserved. Content: Global Editorial Layout: Global Design Perfecting Sales Execution Most companies treat sales like an art, but they are discovering that the sales process needs to become more of a science. Along the ancient, bustling back streets of Istanbul, two food stores sit just two kilometers apart. The neighborhoods are similar, a vibrant mix of old and new, with similar customer demographics. So why does a global confectionary maker sell significantly more of a certain snack—a highmargin item—in one market than the other? The store with stronger sales is an example of what Bain & Company calls Perfect Sales Execution. Most companies treat sales like an art, but they are discovering that the sales process needs to become more of a science. With that in mind, the Perfect Sales Execution model is rooted in the belief that consumer products makers can use a scientific methodology to increase market share and profits by targeting the right stores and the right products and taking a disciplined approach to supporting sales execution. The approach is unique. Perfect Sales Execution provides the flexibility for companies to maintain centralized control and empower local operations. Creating the best of both worlds, companies use a simple globally standardized metric for measuring sales performance and growing sales in

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