I’m all for proving superb customer service by rewarding loyal customers it is a great idea and many other stores are doing similar methods for customer service. It is also a great way to learn so that if I want to move up in the company one day I will already be used to working on projects similar to this. 2. If you were part of the management team at Petrie’s Electronics, would you approve the project outlined in the scope statement in Figure 4-1? What changes, if any, need to be made to the document?
Wall Street Journal, pg. A.1, Retrieved August 16, 2008, from University of Phoenix Online Library, ProQuest Database, (Document ID: 1513933231). Nelson, T. P. (2008, Jul/Aug). Trends in subprime lending: Legislation, litigation, and enforcement on the rise. Business Law Today (17)6, 27.
One way is we will offer our employees a sense of pride in working for a company that acknowledges those that go above and beyond in sales. As we partner with local businesses, it will give our sales reps the opportunity to establish long lasting relationships with hose that are located directly in the local and far communities. Our programs will also give the company the opportunity to gain money for our various training programs. InterClean and EnviroTech will provide the best service to the community as well as the world of e commerce, in addition to providing those outside services we will also focus on our most valued asset, which is our
It’s suitable for Best Buy to adopt Differentiation Strategy, on of Porter’s generic strategies. Because one of Best Buy’s organizational strengths and advantages is having strong market share in retail-market. More-over, Best Buy has low cost advantage over its competitor so it don’t have to put a lot of focus on this segment. Best Buy always very good at getting high volumes of products out of its factory to its stores. But they still need to evolve, to reengineered its supply chain to improve their business.
Logoplaste was also able to provide innovative, quality and flexible service. In each of its plants, decentralization was critical to Logoplaste, the company recruited local management team as well as technical team. Last but not least, the company developed a win-win business that provides services with transparent price, and shares risks with partners. 2) WHAT are the core competences owned by Logoplaste? HOW did they leverage these competences to excel in global competition?
FedEx has a great understanding and relationship with the supply chains, team members and partners, and maintain a social responsibility to the community. FedEx primary goal is to provide a safe, inclusive, and rewarding environment to encourage people to strengthen their character and to succeed at work. The continuous goal is to connect people and to the possibilities and to positively focus on being highly ethical and have professional standards to meet the needs of their customers and to the communities. In doing this, FedEx will deliver a great vast of wealth to their stakeholders (“About FedEx”,
Morgan Cueto Cohesion Case- Competitive Advantage Business Dilemma: To assure my employees that the Broadway Café will stay competitive with Starbucks I will gather information about the competitor’s environment to improve our chances to succeed. I will compare prices and quality of products to ensure our customers are getting the best value.To establish customer loyalty I will set up a loyalty card system, so customers are rewarded the more they come to the café. To remain competitive in the market I will compare prices on the same products we offer that are also offered elsewhere and make sure that we have the best quality for the best price. Another way to stay competitive is to offer different varieties of products that aren’t offered anywhere else. This is a good example of a first-mover advantage because customers will come to my store to try out a new product that is only offered at the Broadway Café.
Tesco also want to grow and maintain the number one retail company in the whole of UK. The main aim of Tesco is to maximise their profit, Tesco achieve this by interacting with their customers and putting the products they want to see in Tesco retail stores on the shelves. Another aim of Tesco is to provide products/services that is cheap and affordable to consumers or the public, more aims and objectives: The main aim of Tesco is to maximize profit. To maximise sales Tesco want to be highly valued by; customers, communities, colleagues and stakeholders. To grow and maintain the number one retail company in the whole of the UK.
Communication is important to find out how to serve them in the best way possible. Internal customers help bring in external customers which the organisation thrives on. It helps to keep employees happy – improving their quality of work. It also improves the organisations image as they show they take an active interest in the well-being of customers, making customers loyal. | 3.2 | Can you explain whey customer service must meet or