Peoplesoft vs. Higher Gear

2481 Words10 Pages
TABLE OF CONTENTS Topic Page Executive Summary 3 Introduction 4 History of PeopleSoft 4 History of Higher Gear 5 Capabilities of PeopleSoft 5 - 7 Capabilities of Higher Gear 7 Advantages of PeopleSoft 7-9 Disadvantages of PeopleSoft 9 Final Decision 9-10 Possible Issues with Decision 10 Conclusion 10 References 11 EXECUTIVE SUMMARY This paper was on the decision for my company, Infiniti, to select new Customer Relationship Management (CRM) software. The current software that we used was called Higher Gear, which was supported by The Higher Gear Group. I believed that Infiniti would benefit from the use of PeopleSoft for CRM. I came to this decision based on research that was conducted. PeopleSoft had capabilities that could be useful for the successful running of the business. Those capabilities outweigh the capabilities of Higher Gear. The ability of PeopleSoft to allow all the business units to communicate and collaborate seamlessly would help with the enhancing the economic potential of Infiniti. This would help Infiniti to become more financially viable in the current and the future. PeopleSoft had some definite advantages over Higher Gear. Those advantages very much made the disadvantages look unimportant. The final decision to make a change from Higher Gear to PeopleSoft should not be that difficult. Infiniti should choose PeopleSoft. The issues that this would create would be training and implantation costs just to name a few. That was what the scope of my paper was about. Introduction The company that I work for, Infiniti used a CRM program called Higher Gear. I felt that the company could benefit more with a different program, namely PeopleSoft. In the paper I started with a brief history of PeopleSoft. Then I looked at the
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