Organizational Behavior: Walter Reeded Army Medical Center

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7-2 Final Project Milestone Three: Draft of Final Research Paper David M. Polizzotti, Jr. Southern New Hampshire University OL-500 Organizational Behavior ABSTRACT Walter Reed Army Medical Center is the king jewel of the United States Army Medical Systems major treatment facilities (MTF). It was the reception station for well over 90% of wounded warriors who returned to the United States from the wars in Iraq and Afghanistan. In early 2007, news reports began to surface detailing issues ranging from poorly managed systems and processes dealing with the disability evaluation process, to overworked and understaffed providers and administrators, and senior leadership that seemed unable to grasp the severity of the problem.…show more content…
They deal with more complexity, more people, greater uncertainty, and a greater number of unintended consequences. Their influence is exhibited more through policy-making and systems integration than face-to-face contact. Organizational leaders must be competent in synchronizing systems and organizations and in planning, programming, budgeting, and execution (PPBE). Their policies influence the command climate, and they must be adept in communication, negotiation, critical reasoning, and interpersonal skills. They must be skilled at complex decision-making and problem solving and have a good understanding of the entire range of full-spectrum operations.” (Headquarters, Department of the Army, 2007) Based on this definition alone, MG Weightman, and LTG Kiley both as commanders of Walter Reed Army Medical Center and general officers during this period should have been able to see the flaws in their organizational processes and implement procedures to change those processes for the benefit of their customers, wounded Soldiers and their families. Why then were two senior general officers unable to do…show more content…
(2007, March 3). Army Secretary Ousted. Washington Post. Retrieved from Priest, D., & Hull, A. (2007, February 18). Soldiers Face Neglect, Frustration At Army's Top Medical Facility. Washington Post. Retrieved from Rebuilding the Trust. (2007). Retrieved from Washington Post website: Robbins, S. P., & Judge, T. A. (n.d.). Organizational Behavior (16th ed.). Boston,

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