M3 - Explain the ways in which sales techniques and customer service have developed in retail organisations. In this task I will be explaining the ways in which sales techniques and customer service has developed in retail organisations. The organisations which I have chosen are Sainsbury’s and KFC. These contrasting business provide customer service, but at different levels and standards. Firstly, Sainsbury’s have a number of different sizes of payment points in stores which customers can use to pay for their shopping.
from China goes to Wal-Mart. This made Wal-Mart China’s eighth largest trading partner. Governments, businesses, communities, and individuals in countries around the world face both challenges and opportunities as a result of rapidly expanding economic globalization. Changes in a country’s economy can happen very quickly and can deeply affect people and institutions. The fact that Wal-Mart is a company not even a country; and is China’s eighth largest trading partner; just makes us realize how much economic growth depends on businesses to produce more goods and services faster and more efficiently.
P1 – Describe the structure and organisation of the retail sector Organisation What is retailing? Retailers provide a service to customers at a profit. They are able to do so since the aspects of retailing – operating from an appropriate location, offering attractive product assortments, ensuring enough stock is available to meet demand – add value to the products bought from suppliers and eventually sold to customers. Retailers cut their bulk deliveries from suppliers so individual customers can buy the quantity they require – very often a single item. Different types of stores: Type of retailer | Example | Department Stores | John Lewis Partnership, Debenhams, House of Fraser | Multiple Chain | WHSmith, Mothercare, Boots the Chemist | Independents | Spar, Londis | Supermarkets | Sainsbury’s, Tescos, Morrisons | Specialist Outlets | PC World, Waterstones | Catalogue Stores | Argos | Membership Clubs | Matalan | Discount Stores | Superdrug, Currys | Internet Stores | Amazon | Internet Auction | eBay | Emerging Stores – Hybrid Stores A Hybrid Store is a shop which has another store usually a franchise within the store for example, in the UK and there is a Waterstones with a Costa Coffee within the shop.
A. Online Business Expansion Proposal 1. Facilitate customer payment using e-commerce solutions: Cover Up, Inc. offers custom window coverings. The company’s current website is very basic, listing only a brief description of the store and some featured products. It does provide an online option to purchase merchandise. To thrive in today’s global market, a business that wants to be online must provide an easy way to purchase and pay for products online.
Also the products bought from online can be take back to a store and can be exchange or refund. Alternatively, kitchen or bedroom furniture’s could be delivered to the costumer’s house. All retail stores are now offering an eRetailing. This allows all the consumers to buy products from the internet. The internet has three main advantages compared with traditional retail outfits- these are: 1.
The retail industry uses this information to create a more inviting experience for the consumer, and they have discovered that the promise of great deals through the use of advertisements, colorful signs, attention-getting logos, helpful and knowledgeable employees, and easy-to-access products inside of the stores. These tactics may increase the amount money spent and/or the volume of products sold. The retail industry has devoted many resources to understanding what motivates consumers. Malcolm Gladwell in his essay “The Science of Shopping” explores this trend of studying consumer shopping habits. Gladwell points out, “There are companies that put tiny cameras inside frozen-food cases in supermarket aisles” (408).
China's strong and effective state machinery has been modernized and effective tool for mobilizing resources. China is able to pour huge amounts of state money, in the development of new industries and great infrastructure. China also has 1.3 billion people, and because their state-led economic growth has superior manufacturing advantages. It
FedEx had high stock prices because they had a larger presence in China then UPS did. FedEx was more innovative and catered to more cities in China, also offering more weekly flights then
China is a bustling nation, but could it be the next world superpower? For one it certainly has potential, with the army, manpower, technology, and money they sure could rise to the top at any rate. Not only does china have all of this, but America still owes them money and they also make everything for America, they could cut off this supply line if they needed to which could lead to problems for the great young nation. China could undeniably be a world superpower in the near future or further. Like stated China has the man power to do just about anything quickly even working on extremely large projects could be a breeze for china.
Sometimes a shopping street has a partial or full roof to protect customers from precipitation. Online retailing, a type of electronic commerce used for business-to-consumer (B2C) transactions and mail order, are forms of non-shop retailing. http://en.wikipedia.org/wiki/Retail Retailing involves selling products and services to consumers for their personal or family use. Department stores, like Burdines and Macy's, discount stores like Wal-Mart and K-Mart, and specialty stores like The Gap, Zales Jewelers and Toys 'R' Us, are all examples of retail stores. Service providers, like dentists, hotels and hair salons, and on-line stores, like Amazon.com, are also retailers.