New Century Health Clinic Case Study

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New Century Health Clinic 1. A business process comprises of inter linked, structured activities and tasks that produce a specific commodity or goods. New century Health Clinic in total perform five business processes, three of them are performed by Fred Brown, Tom Capaletti and Lisa Sung. Fred Brown conduct office payroll, tax reporting and profit distribution among the co-workers. Whereas Capaletti supervise the paper work in corporate with insurance reporting and accounting. Appointment booking and giving reminder calls to the patients is super intended by Lisa Sung. She prepares the day to day appointment list in her record for the New Century. Whole of the staff and their duties are officiate and managed by Anita Davenport, she keeps a check on the inventory, supply and roster. 2. New Century may use a transaction system for the quick processing of the accounts and payments. They need to keep a track on the customers and patients which many of the times prevent the ambiguity. The information added is sometimes ambiguous and indefinite so switching on to the transaction system could possibly solve this problem. Transaction System handles the errors in a safe and consistent manner. The characteristic example of such a system would be the Airline booking system or may be the online banking. Passenger is allowed to travel when he is given a proper seat and is provided with a proper meal and stuff. Customer according to his need selects the number of seats and if he wishes to sit on the window seat he could be given an opportunity to select his preferred seat. Transaction system is must to claim the insurance policies. The patients with the policies need to be kept aside from the patients who are without their insurance policies. Transaction System would definitely benefit the clinic because the patients are increasing and it is very difficult to keep every

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