When the aircraft is scheduled to arrive, the ALA must ensure the gate is clean and ready to accept the aircraft. Once at the gate they are responsible for the safe unloading of the aircraft and timely delivery of passenger’s bags to baggage claim. Once unloaded, the ALA uses the load worksheet they planned prior to arrival. Normal ground time for an aircraft is 45 minutes so the load planning must be accomplished prior to the aircraft’s arrival. Other duties include assisting ground/ramp agents with lifting and transporting the bags, mail, and cargo to/from the loading equipment into the aircraft, and the safe operation of the tow tractors (Jet Tugs) for the push back of aircraft from the gates.
The configuration changes constantly due to the requirement s of customers. Secondly, engineers reviewed all existing technology projects to see if any are appropriate for the proposed new plane. Thirdly, during the program definition phase, audit teams were assigned to review every significant element of the program. During the phase of cost definition, cost was estimated using a parametric estimating technique that predicted the costs of a new plane from design characteristics, such as weight, speed, and length, and historical relationships, such as the number of parts per airplane, that were know well in advance of production. After the board of directors approved the project, teams began to work on details of supplier and production management.
| This source of information is an internal source in the finance department this is as they create the sales promotions and impose them. | Written | Written communication is the use of communication through words written down physically. | LTM can use written information when they are talking to their partners in different countries around the world. Another example could be them emailing other companies or schools to inform them about future plans and activities at the museum. | The purpose of this information would generally be to inform and educate people about future developments | This source of information is internal.
Do sales levels follow patterns and have promises on targets been met? Is there a customer loyalty card and what does this data tell you about customer habits? Monitoring phone calls, emails and letters is another way to monitor against customer service standards. As long as staff do not feel they are being watched and that monitoring is to ensure excellent service and organisation can analyse a selection of all correspondence with customers to ensure it meets the house style and goes above and beyond when dealing with problems or complains. It can also be used for staff development to show individuals what they did well and Working with your employees can also help monitor against customer service standards.
Some potential examples of waste in the BBM case are: (1) Using both sales associates and mobile phone specialists in the Customer Engagement Process, (2) Time associated with entering customer information into the system and time to validate and process entered information, (3) Cost associated with holding accessory inventory or lead-time associated with ordering accessories not available upon request. BBM could train the sales associates and mobile phone specialists to perform both roles to eliminate redundancies experienced by the customer as well as reduce overhead costs. Having one person handle the customer from engagement through activation would allow one associate to better understand the customer’s needs and reduce the potential that the customer is sold a product that doesn’t meet their needs. This will help to improve overall customer satisfaction. BBM could also reduce activation process time by
Furthermore, it is also used later in the acquisition of new business and the retention of the customer. Verizon uses this information to determine the quality of customer, how many lines they qualify for, how much (if any) security deposit is required. Meta data is then collected about their habits; purchases both within and without Verizon, data usage, form of data used, etc. This information is part of the last example in the previous paragraph, customer information. This is the information that is most important to the profitability of the company and therefore needs to be the most secure.
That’s why it starts each innovation effort by developing a clear understanding of what a customer wants whether that customer is a consumer, a benefits manager, or a clinician. To do this, the innovation team speaks directly with customers, gathers secondary research and feedback from sales support, and conducts surveys and other information gathering approaches as needed. To get a sense of where consumer expectations will be for health insurance two to three years down the road, Aetna keeps its eye on industries like retail and financial services that tend to set the bar for customer experience excellence. Aetna invests in technology that fosters an innovation community. “Because Aetna wants to make innovation a pervasive part of its strategy, the company invested in a collaboration platform from BrainBank that lets it extends its innovation community across the entire company” (Aetna, 2012).
What role does technology play in executing this strategy? Technology is vitally important to support the quick response and enhanced design needed to succeed in the fashion industry. The ability to gather information about the customers and what they want and what they are buying is often determined at the point of sale. Customer feedback is also determined by interviewing the customer and gathering information. The information gathered at the point of sale, or when interviewing customers, is immediately shared through an electronic data interchange.
• Listening to the customer. • Asking the customer questions. • Ensuring the customer that they are valued. Customers measure the business on the service they experience on before and after a sale. Customer service is very important in part of a business’s activities.
Annual Report for eBay Inc. Year Ending 2011 Shaun Evan Wright ACC 100: Accounting Professor Howard Katz Strayer University March 2013 Introduction With any company, you have an annual report. An annual report is a document that identifies and communicates to different investors and other people concerned about that company’s financial status. The annual report takes a look at the company’s financial earnings, assets, controls and procedures, quantitative and qualitative disclosures, etc. In this paper, that I am writing, we will explore and gather information from a very reputable and known company known as eBay Inc. I will be using their annual report from 2011, and explain the main sections of the report, discuss key factors that helped influence the company’s financial performance for the year stated above, the company’s assets, and we will also explain how management characterizes the internal control environment.