Res/320 Business Research Applications Paper

1059 Words5 Pages
Business Research Applications David Barthalow RES/320- Foundations of Research November 27, 2011 Jennifer Burns Business Research Applications Research is compiled using different methods within the customer service department for a leading Fortune 500 shipping company. Research is compiled using different outsourced and engineering departments within the company. The goal for each research team is to compile data that will enhance the productivity within the workplace for each representative and improve the metric systems for the department. Another form of research for the department arranged Focus session meetings with a skip level administrator. The goal for each meeting is to compile…show more content…
The representative checks a specific internal database to confirm that the party requesting the service is qualified to do so. Once the representative determines that a customer qualifies for expediting a package, the research is not finished. Next, the representative gathers data from the customer that includes: latest time possible the recipient will be available to receive and sign for the package, directions or specific location at the destination address where the driver can deliver the package to, and a name with a phone number of the contact the driver will meet up with to deliver the package. The representative contacts the expedite department to forward this data to and in return is given a flight time and delivery time for when the package will deliver to it’s destination in addition to the cost of the expedite. The representative completes the transaction by contacting the customer back with the provided details and the customer decides if the cost is worth the service provided to speed up the process of delivery. International shipping requires research from a customer service agent. Customer service agents help to maximize the international shipping experience for a customer by gathering data that pertains to items that are prohibited or restricted for import and export shipping,
Open Document