Netflix Case Study

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Question 1 Where did blockbuster go wrong? As the rise of internet, people get used to buy goods from internet because it’s more convenient. Then compared with Netflix, blockbuster doesn’t have a system to predict customers’ habits of choosing movies. Blockbuster will charge late fee if customers forget to return the cassette in time. I think this may make customers uncomfortable compared with Netflix. How was the use of customer data a key differentiator? Hastings believes that Netflix should keep all the customers happy so that can keep more customers. So Netflix create the system “cinematch” to predict customers’ preference. By this way, people will love to use Netflix. Netflix will get customer loyalty. The more customers use Netflix, more accurate the prediction will be. How might blockbuster have better positioned itself against Netflix? 1. Keep the original business, but keep the record (data) when customer rent tapes in stores. Then build a system like Netflix. After that, establish a website, let customer see the prediction online according to the data collected in the store. Finally, if customers like the predictions, they can order cassettes and then pick up them in the nearest store. 2. Enter VOD business in order to save market shares. 3. The potential of vending machines (exhibit 1) Question 3 What effects will the rise of the VOD market likely have on Netflix business model? 1. Netflix now repositions itself as a company of film investor and source of high quality content, not just a rental-by-mail company. 2. Netflix is changing its business to instant streaming media. And Netflix signs some company ( Microsoft,LG,VIZIO) to extent the business. 3. Pay some attention to media hardware market. How does VOD threaten Netflix’s business? 1. Apple and amazon has their own ecosystem, the

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