Netflix Retail Strategy

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Netflix Retail Strategy Netflix is an online retailer that rents out DVDs in multiple ways to satisfy the different consumer segments. Through its particular retail format, customers can rent DVDs and have them mailed to their homes; they can rent it and put it directly on their TVs through their Wiis, PS3s, XBOX360s, or TiVo recorders; they can download movies onto their iPhones, iPads, iPods; or they can also download movies onto their computers. Their target market is large. Originally targeting the younger, more technologically savvy generation of movie watchers, their customer base and target market has grown to encompass anyone who enjoys fast, easy, and cheap movie rentals. Established in 1997, Netlix has become a network of 15 million users and has multiple competitive advantages that give this company its particular edge. One advantage that Netflix has over competitors is the first mover advantage. It was the first movie rental company to offer DVD delivery services without late fees. Later, competitors such as Blockbuster, Family Video, OnDemand, and Red Box followed the model of Netflix; however, they do not share the same qualities and successes as the original. Being the first mover, Netflix was able to establish a strong market share early and has thus been able to easily develop strong customer loyalty. In addition to this competitive edge, there are strong barriers to entry into this particular market. Building a base of movies and keeping it constantly updated with the latest films is costly and makes it difficult for new competitors to enter the industry. Another costly barrier to entry is the price of setting up channels of distribution. With 100 distribution centers and the ability to deliver DVDs to 97% of customers within a one-day period shows that Netflix already has a well-established distribution systems that give it a major

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