Measurement of Service Quality: a Study on Residential Hotels

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A Report on Measurement of Service Quality: A study on Residential Hotels Page | 1 Measurement of Service Quality: A study on Residential Hotels Course: BUS 511 Business Statistics Section: 3 Prepared For: Dr. Kais Zaman Associate Professor Prepared by: Shah Ahsan Mustafiz Mazumder Shafi Ullah Chowdhury Md. Dobir Uddin Rashedur Rahman Ishrat Jahan Shoshe ID # 1512913660 ID # 1513012660 ID # 1512638660 ID # 1512703660 ID # 1430926660 Date of Submission: April 21, 2015 Page | 2 LETTER OF TRANSMITTAL 21th April, 2015 To Dr. Kais Zaman Associate Professor Subject: Submission of Project Report. Dear Sir, It is our great honor to submit our project report on “Measurement of Service Quality: A study on Residential Hotels”. In this endeavor, this report seeks to identify and analyze the service quality in both hotels. The report contains statistical analysis and some findings and recommendations. It would be our enormous pleasure if you accept it and oblige thereby. Thank you, 1. Shah Ahsan Mustafiz Mazumder 2. Shafi Ullah Chowdhury 3. Md. Dabir Uddin 4. Rashedur Rahman 5. Ishrat Jahan Shoshe Page | 3 ACKNOWLEDGEMENT First of all we would like to express our sincere gratitude to almighty Allah that we have successfully completed our report. We would like to thank our honorable teacher Dr. Kais Zaman for giving us this opportunity and help needed to prepare this report. His valuable ideas and suggestion enhance us to accomplish the report smooth and successfully. We would also like to thanks, Mr. Md. Mehedi Hasan, and Mr. Md. Wahahiduzmman of Pan Pacific & Radisson Hotel Dhaka who use their precious time for us giving support and information. Finally, we would like to thanks our class mates for their co‐operative attitude which guided us to recover the problems regarding our report.

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