Managing Change Essay

438 WordsMar 30, 20132 Pages
Case Study Assignment Four (4) Managing Change Case Study Discussion: The British Airways Swipe Card Debacle 1. From each change perspective, what are the key issues to understanding the wildcat strike? The British Airways, sought to bring change by introducing Swipe card for effectiveness and efficiency in resource and staff management. They wanted to simplify work by using the best system available. They did not communicate and inform the workers about the new policy of clock – in making them, feel un - respected and harassed with new rules after the redundancy study. They felt neglected and their efforts un-appreciated. In sense making, they didn’t convince workers of the importance of the card. Workers felt the motive was ill, yet not consulted neither were they informed in time arguing of the short notice. Change management was not factored in with workers complaining of radical shake – up in the hours worked, without extra pay for disturbance. However the management sought to make some changes but this was after the strike. They felt the change dehumanizing and insensitive considering the poor relationship with the management. On the other hand, the Company didn’t have a contingency plan making them spend a lot of time and resources in restoring the image after the strike. If they had one, they could have taken les time and resources in the prevention of the strike. Finally, the processual aspect required a carefully planned step by step procedure that would help in implementing. This was not as elaborate; there was no consultation to help understand the staff mind set on the card. 2. Assume that you have been retained as a change consultant by BA management to advise them on how to avoid such a situation in the future. What lessons emerge from each perspective, and what recommendations would you

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