Isadore Sharp Leadership Style

632 Words3 Pages
To start with, it is clear that in any hotel business, service is a primary objective. However the way that Four Seasons choose to deliver this service make them different from any other hotel businesses. The main reason is that Sharp developed the fundamentals of his company’s culture, which is based on the Golden rule – to treat others as you wish to be treated. According to Sharp, the first thing that must be done and the most important job of leadership is to create a governing purpose that unites by establishing a meaningful goal of the business. If the goal is reasonably defined and the focus is sharp and continually reinforced, it is easier to unify through a sense of common purpose. In Four Seasons, Sharp knows that in order to meet their main company objectives, they must lower costs and increase service and product quality. Sharp’s method of leading the business provides an evident that a leader must be responsible in the hospitality industry and that responsibility is the most essential quality of leadership. He is sure that when the personnel see that their leader takes responsibility because of his movements and roles, they are more likely to follow this ideal. As a result this will positively affect the workforce because the industry is one with high turnover rates. Secondly, Isadore Sharp considers that one of the most important tasks of leadership is to bring out the best in his people. He is always getting enthusiastic when realizes the number of people developed a long with a company, individuals at every level who have matured on the job. Being a motivating hospitality leader plays a fundamental role in a hotel’s achievement. Because it is a 24/7 business, hotel leaders need to be motivated to excel and bring the best service in their individual roles. Mr. Sharp credits his staff with this success and has commented: "Our product doesn't begin

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