Invest in Tufs

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Introduction This case study is about the effectiveness of the TUFS (Technical Underwriting Financial System) in Northern Insurance. Investment in TUFS system was considered as one of the largest ones by the organization in IT to “streamlining the underwriting process and providing strategic e-business capabilities”. The returns on the investment made were not on the expected lines and it was in turn absorbing lot of costs. As a part of the same, CIO, Martin Drysdale’s has been asked by his boss to evaluate the root causes and come up with ideas to prevent the issues in future. Understandably, this is very high on radar for Northern Insurance management and they are keen to make a decision on TUFS very soon. As a part of this case study we will analyze some of the gaps in the existing process which should have been covered during the project development and also some of the actions Martin and his team can take to prevent recurrence of these issues in future. TUFS (Technical Underwriting Financial System) – Detailed Analysis All the projects in IT are originated to solve a business problem or to improve the way things are run currently or to meet a market demand etc. For TUFS, the project objective was to streamline the underwriting process and provide strategic e-business capabilities. Though the project was deemed a success at the time of its completion on account of its ontime delivery and also within the planned budget, it may be considered a failure in the long run. Let us look at some of the key points which the project team failed to consider while executing the project which has resulted in the current problems 1. Stakeholder Participation: Stakeholders are known the people/teams who are positively or negatively influenced by the outcome of the project. A project team should understand the requirements of each stakeholder and plan their strategy

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