Development of the product’s size, quality, design, brand name, and packaging are important when trying to match with customer’s needs and wants. An organization should explain how their product’s features benefit the customer. Place: Where the customer meets the product. The question is how does the customer get to that place? An organization needs to make sure the product or service they are offering is in the appropriate location where its target markets can reach it.
Avion, Inc. 1. The different parts of the supply chain or value chain's departments associated with this problem are as follows: a. Avion, Inc. - Materials Management i. Their responsibility is to ensure that Production has enough material to meet manufacturing quota. They need to manage the relationship with suppliers and identify new suppliers if necessary. b. Avion, Inc. - Production i.
Acquire or Develop Talent Tanglewood should do both acquire and develop talent. Since Tanglewood abides by their mission statement, they should acquire employees that are able to provide a high level of customer service as well as be knowledgeable about the products and services that they are selling. Training is an ongoing part of employment. Tanglewood should develop its employees to be complaint to their company goals and missions. 2.
Team “A” Weekly Reflection – Total Quality Management & ISO Organizations must employ methods and strategies that ensure the highest level of quality in the goods it produces the services it renders to its consumers. Also production of such by its employees must be in an efficient and effective manner. This paper will expand how the application of two methods, total quality management and International Organization for Standardization can improve an organization, the benefits and challenges of each, and the role of the Quality Control department in each. Jacobs & Chase state that total quality management (TQM) ‘may be defined as ‘managing the entire organization so that it excels on dimensions of products and services that are important to the customer’”. (Jacobs, 2011. p. 286) TQM incorporates the participation of the entire organization to ensure its products and services are being produced and rendered with the highest level of quality possible.
The next step would be to review the entire proposal to identify any omissions, critical errors, or areas that require improvement. This is important if the procurement phase includes a customer discussion or final proposal revision. Documentation of lessons learned from the proposal process is should be prepared. This will provide vital information on what went right and what went wrong during the proposal preparation. It will also provide guidance to members who have not had proposal experience.
Training Plan Introduction The current training plan will merge the current sales force teams from EnviroTech and from InterClean as soon as feasibly possible, as this will require a significant need to create and administer an in-depth, detailed training program. As defined by the text, Cascio (2006, p. 286) explained training to be “planned programs designed to improve performance at the individual, group, and/or organizational levels”. Nevertheless, there is the need to provide a full service, solutions based training plan that is efficient while also effective to the customer. A new training and mentoring program will be introduced and will be tailored to the needs of the combined sales team along with the specific needs of the company. As stated by Clay, T. (2009), a law firm had introduced a new training and mentoring program to improve the revenues produced by individual lawyers.
The next objective of this project is to create a frequent shopper program (FSP) that reinforces the main objective of increase revenue. The final objective is to increase efficiency by providing increased value to the customers. After the objectives have been defined, the scope of the project can be outlined. For this service request, the scope of the project is to create a FSP, allocate loyalty points based on a specific item, track these points, accurately calculate the total, and apply these points to the customer’s account. The first step of defining the scope is to create a FSP.
To utilize these performance indicators correctly an organization must collect both current and past data in the form of surveys, reports, and calculations to determine whether the supply chain is operating correctly. The Importance of KPIs When an organization needs to measure the performance of their supply chain they can choose a few key performance indicators to determine if their current system is successful. A supply chain exist because there is a need for a product by a customer, therefore customer service levels can tell an organization if they are meeting that need. If the customer’s needs are not being met this could result in a reduction of sales and a permanent loss of customers to other sellers. To ensure there are enough products for all customers, an organization will usually forecast the demand of the item.
Understanding what an implied contract/at-will is very important, both terms are very important when you examine the case Dillon v. Champion Jogbra. This case also pays and highlights that employers should take better care when they are designing or creating their employee handbooks. Our textbook states, Specific promises made to employees regarding their term of employment, permissible reasons for termination, or termination procedures must be honored (Walsh, 2010 pg.588). As we get into the case, we will see and understand why they played an important part in the case. What are the legal issues in this case?
The method that Tanglewood currently uses to hire managers is similar to the method that is used to hire store associates. I feel that a change is required when it comes to the selection plan if Tanglewood expects to hire the best employees out there. The department manager position requires that the potential employees take on a greater responsibility, and perform their work more intelligently. So in order to accomplish that, and hire employees that will perform those types of duties, Tanglewood must tailor our selection methods to match the specific KSAO’s that are required for the position. The more closely we measure the applicants KSAO’s to match to what is required for the position at hand the better results we would produce.