Interclean Hiring Process

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University of Phoenix La Rosa Moses HRM 531 November 3, 2009 InterClean has now concluded the hiring processes for the sales department. The next step in the process for the new employee’s is to become acclimated with the organization. To help the employees to settle in to the new environment and be successful; they will need to be brought up to speed on doing procedures the InterClean way. The preparation will include an orientation, then a training program, followed by pairing up with a mentor from within the sales department. The orientation, training, and mentorship program will allow the new InterClean employee’s to be successful by empowering them to establish a solid footing in the sales department. All new employees…show more content…
InterCleans provides the best tools and training to their new employees. Sales training will cover the general topics associated with the sales position. Followed by training on contracts, this course will instruct the new associates on how to create a contract for new services, or on how to make an adjustment on their current service contracts. Next would be training on the computer software to input the orders and account information obtained during the appointment. Followed by Leadership skills and customer service training, which is important because of the face to face contact with the clients. This training will ensure that they can represent the company to the highest standard. Communication training will follow Leadership skills and customer service training, InterClean wants to gain the trust of all current and future clients. For InterClean communication with the clients is a top concern it is imperative for the organization to maintain theses relationships. The communications course will teach the employees how to resolve problems and concerns with services or products. Last would be training in compliance and regulatory training on sanitation services and products, this is probably the most important course of all the training. Because the associate is responsible to tailoring the service and products base on the customer’s need s as well as the local and state regulations. It would be in the best interest if InterClean as an organization were operating in the compliance with OSHA and EPA standards with providing services. In addition to the sales training, each salesperson will be place with a company mentor (Cascio,

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