PurposeThe purpose of this assignment is to provide you with a detailed understanding of the of the recruitment documentation used when recruiting and retaining staff. | Writing framework 1. | Introduction, what are you planning to do and which company you are basing your work upon. | | 2. | List each document used in the recruitment process your organisation, use documents you find as evidence | | 3.
Knowing the purpose of a call before making the call is important as the call will sound professional, be concise and you will obtain all the information you require, it may also be useful to have questions you need answering written down and to have any relevant information to hand. 1.3 Describe different ways of obtaining the names and numbers of people that need to be contacted. • Enquire within the company to see if anyone has dealt with the person before or if they may know of someone who can help. • If a company name is known try searching for number on their website, try calling the company directly to see if anyone can help with your search. • If name is known search online phone book or type straight into a search engine such as Google.
Provide reasoning. Overall, what seem to be the most important features of a great place to work? What types of front line service providers will these features attract? (2) List all of the companies chosen by members of your team, and for each, identify the target market and positioning of the firm. (3) Choose one of the firms selected by members of your team, and using all of the information you can find, carefully describe its current human resource practices for front line jobs.
This summarises the candidate’s education and job history. If a CV is well-written and positive, it helps Tesco assess whether the candidate matches the person specification for the job. Tesco provides a ‘job type match’ tool on its career web page to help potential candidates see where they might fit in before applying for the job. If a candidate passes screening, they attend an assessment centre which takes place in store and is ran my managers. They help to provide consistency in the selection process.
Recruitment – When starting the recruitment process the business should look at the current business needs and look at its business goals to achieve business growth. The initial recruitment process should involve an analysis of what level of staff support you will need, the hours required (eg. part time, casual, contractor, full time, trainees etc), tasks to be performed in this role, is it within the budget, being clear and organised of what you want out of this recruitment process, developing a position description including a bit background about your business and the correct avenues of advertising the position. Selection – The selection process is done by matching the best applicant to the profiled job description, this will place people into jobs so that organisations can meet their strategic and operational goals. To do so the selection process should be fair, consistent, well understood, and legally and professionally executed in conjunction to the organisation practices.
EMPLOYMENT | | | |Job Title |Key Achievements: | |Company Name | | |www.examplelink.co.uk |Provide a list of the key achievements you have made in your | |Location |job | |Dates of Employment |Try to show evidence such as percentage increases or financial | | |figures | |You should give your reader a brief introduction to what the |Provide enough information to entice employers to call you | |company does and explain a bit about the responsibilities your |Always keep examples relevant to the role you are applying for
Conducting an employment interview and collecting data through additional sources such as references and psychological tests. ! Aggregating information about candidates and deciding the appropriate criteria for a position. ! Aligning a firm's hiring process with its strategy.
Within House of Fraser, they also post web-based information on their website, so that their customers can be quickly navigated to find information such as ‘how to contact us’,’ FAQ’s’, and ‘delivery options’. House of Fraser also use multimedia based information such as TV adverts and Magazine adverts in order to inform their customers of new products, sales and special event days, but also to promote their brand as a whole. The purpose of verbally communicating in a meeting between an employee and the employer is essential, as the employee can receive information such as sickness, wages or productivity, in a quick, direct manor. It is also the most professional and polite way to pass on information that is both personal and informative to the employee. The purpose of writing information in a letter in the situation of notifying their customers of new products that are available in-store enables each customer to feel special as well as providing the information in a format that can be referred to, in a professional manor.
The internal recruitment in Sainsbury involves the recruitment team first looking at the Sainsbury Internal Talent Programme ( SITP). This Programme allow all current employee of Sainsbury who are either looking for move within the same department or seeking a more higher level position in form of promotion. However, if there are no positive responses from any employee under the Sainsbury Internal Talent Programme, the vacancies are now officially advertised on the intranet for the entire employee to see and apply. During this stage, there is a timestamp such as submission of application deadline date. Furthermore, Sainsbury also use external recruitment process to advertise their vacancies most of which are done on the internet and Sainsbury’s website for their managerial position while others are done using various other means such as advertising on local papers, job centre and in their stores.
This paper will provide detailed information regarding the customer service manager position, the job analysis of the position, methods of recruiting and selection methods for seeking the best candidates. Description of the Position The Customer Service Manager (CSM) is involved in various aspects of business at GE. Knowledge of the company as well as the part in which the individual hired will play in his or her role will be essential to the success of the individual hired. The customer service manager will oversee customer service throughout the GE branch hired for. This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012).