Importance Of Listening Skills

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Listening -Anytime information is transmitted there must be a sender and a receiver who both understand how critical each of their roles are in the successful exchange of information and ideas. There must be an agreed upon format that both parties can decipher and readily translate. No matter how the sender packages the information how it is perceived is always reliant upon the receiver, so for example if you are trying to express a point of view to another person the perception of your view will vary greatly from person to person depending on their listening style and abilities. A listener may take an active listening role and make a great effort be be focused on the speaker’s words, another listener may have a more critical style and may…show more content…
In a business environment being assertive allows you to seize opportunities to advocate for ways to pursue your plans and ideas so giving you a competitive advantage over others less assertive than you. www.cpft.nhs.uk/Downloads/Martin/Assertiveness%20Manual.pdf Negotiation- Negotiation is a delicate balanced art form, it is the art of deal making. Two parties begin a process at opposition to each other and through the skillful application of negotiation techniques they grow closer together toward a common goal. Few deals can be made without some give and take, some compromises, some ground being given up on both sides. The end game is mutual satisfaction and all parties get most of what they want. In business getting the deal done is the name of the game, and without negotiation many deals fall through.…show more content…
The interviewer must make choices when it comes to making decisions about how best to extract the information. At a job interview an employer might use a formal panel style interview or a more informal open ended one on one interview or a combination of both styles with a goal of extracting information from the applicant to decide if they will fit the job requirement or not. An interviewer may use their skills for qualitative research in evaluating products. The interviewer may be a corporate ethics investigator. The interviewer will need to be highly skilled at using their situational decision making techniques; for example, should they be formal, informal, relaxed, motivational, emphatic, confrontational. In business interviewing skills are vital for hiring and retention, customer relations, product development and investigations. https://www.training.nih.gov/.../Interviewing_Handout.pd.. Coaching- Coaching is the art of assisting and guiding others to unlock their full potential and reach great heights in their endeavors. A coach must give of themselves selflessly without ulterior motive or any hidden agendas, they must be above reproach in order to gain the trust of their protégées. Coaching is a great skill in business when you are expanding operations and you need to hire new inexperienced staff, they can be coached

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