TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
The absence of both innovation and change in an organisations development can be the difference between being a leader in their field of business, failure to keep up with competitors, create stagnation or cause decline in their existing success. Innovation is about forward thinking and can be defined as making changes to something already established by introducing something new. Ideas for making change do not have to be complicated and processes do not have to be reinvented. Sometimes small ideas can have a big change when implemented correctly. Identifying where change needs to be made is not always obvious in an organisation.
Identify the main reasons for reviewing working methods, products and / or services in a business environment. The main reason why a business should review working methods, products and / or services are to ensure that they are keeping in line with other businesses. An example of not keeping up with the times is HMV. Change can cause added pressures to the business. However there are changes that would have a small affect on the business.
The new changes have been difficult to accommodate within the existing budget and timeline. The client did not take into consideration the fact that, adding new requirements would greatly affect the projects schedule. The legal principle here should be that, companies need to stick to the agreed upon contract clauses and in the event of change like system requirements, the involved parties should amend the contract by revising the relevant clauses to capture the new terms and conditions. In simulation, performance and delivery schedule disputes were resolved by agreeing to revise the terms that included recruiting and scaling up the team members on the Span Systems side in order to speed up the delivery schedule. The quality issue was to be addressed by
Reactive change occurs due to outside pressures on the business these may include a perceived threat to the company or a new opportunity arises out of the blue. Proactive change is when the business actively seeks to modify its practises or work place environment. Proactive change is normally more controllably because the business has been able to plan it. Reactive change can be a bit more chaotic until the business has been able to adapt to the external force. Internal forces can be the business getting new equipment or a restructuring of personal and external forces are changes in one or more
Introduction The purpose of this assignment is to firstly identify why there is a need to implement changes within an organisation and highlight any barriers that an organisation may encounter when implementing any changes before explaining how to overcome these barrier. It will also describe what techniques can be used to plan, monitor and review any potential changes. Finally the report will also consider the effects of change of the workforce within the organisation and why communication is vital before, during and after any changes. To help demonstrate different points and techniques I will refer to a specific example of innovation and change within a company which is planning on implementing a machine which is an automatic packaging system instead of a manual based packing system. Benefits of Innovation and Change To fully understand the benefits of innovation and change, we must first understand what innovation and change actually are.
Situational leadership is based on several factors that involve motivations and the situation that is on hand. Every organization needs to be managed in some form of manner, and leaders of these organizations need to make sure that they have four key that can help them succeed in the responsibilities of being a good leaders, and these these keys include: 1) there ability of planning, 2) have a good understanding of organizing, 3) ability to lead by example, and 4) there ability to control a situation. Management can also be defined as the function that determines how the organization's human, financial, physical, informational, and technical resources are arranged and coordinated to perform tasks towards achievement of strategic
Implementing Organizational Change: The Concord Bookstore HCS 587 Organizational Change: The Concord Bookshop In today’s marketplace, businesses might be forced to implement changes to stay competitive in the economy. Changes could be a challenging for companies and for the staff. There are some interventions that can help facilitate changes that will minimize unwanted changes. Smart business owners implement changes after careful planning. Organizational change processes are theories that can be applied in the business world.
Sierra Group also uses assigned dedicated project manager to coordinate customer request while IMS utilizes a single service center to handle all customer requests. Each company has similarities and differences in the organizational structure. Each organizational structure is responsible for different task. The organizational structure of the human resource department is an example. The human resource department has to assure there is recruitment of skilled employees to fit into open positions.
Developing a strategic business plan to manage capital and human resources is quintessential to escaping some of the potential pitfalls. In addition, creating pro forma financial statements to determine the assets necessary for business operations, and to