Unit 4222-324 - Support individuals with specific communication needs (HSC 3029) Outcome 1 - understand specific communication needs and factors affecting them. 1. Explain the importance of meeting an individual's communication needs. Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for the carers to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method.
Lisa Palmer Principles of communication in adult social care settings. Unit 301 Understand why effective communication is important in adult social care settings. 1.1 – Identify reasons people communicate: People communicate for all different reasons this can be to express emotions such as: • Fear • Anger • Pain • Joy • Love People also communicate to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be very important– even lifesaving in the case of an emergency. Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires.
1.1 Communication is a way of giving and receiving of information between people whether this is by verbal and non verbal means. Effective communication is a two way process, ensuring that the correct message is sent, received, and also understood by the other parties. People communicate for many different reasons: to express feelings and needs; to help to build relationships; to socialise; to ask questions; to receive information and instruction; to share knowledge; to share opinions. 1.2 Communication is a vital part of being able to develop a relationship with a resident. Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
Explain how communication affects relationships in the work setting : We need to build relationships with the people we look after, their families and work colleagues to enable us to work effectively. Good communication will help build good relationships. Communication is very important in the work setting as we need to communicate with the residents to know what their needs are and we need to communicate with colleagues to pass any information on to them. Describe the factors to consider when promoting effective communication : Its important to show that you are listening to the other person when they are talking. You need to be aware of your posture and body language while assessing theirs so you can respond appropriately.
UNIT 324 support service users with specific communication needs Understand specific communication needs and factors affecting them 1. It is important for the carer to be aware of the service users preferred method of communication and to support the individual to use their preferred method. Service users have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
Meeting an individual’s communication needs is really important if you want to develop a good working relationship with them. It is essential that the people you support trust you as you are working very closely with them. To provide person centred care you need to be able to find out their individual’s needs; wishes and preferences and to do this you need to be able to communicate. You have a duty to work out how to improve or overcome communication barriers, and if they are not resolved then there is a risk that you will cross boundaries, provide care that the person doesn’t like. Everyone has a right to dignity, respect and choice and we need to be able to meet their communication needs in order to provide this.
Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important. You are expected to communicate with clients, their families other members off staff and other professionals such as GPs and social workers. It is important to communicate effectively
If this is not possible in some cases then there are lots of other ways to find out information such as looking through care plan, speaking to a member of family or close friend, asking someone from the same culture, either a collage or cultural representative. Do not assume that you approach everyone in the same way. It is my job to find out the best way to approach someone. People have many communication needs such as, cultural backgrounds, language, self-confidence, level of learning ability, physical ability and sensory ability. It is my responsibility to make sure that my communication skills meet the needs of the service