When sending professional letters out they reflect the image of the business therefore it’s important to ensure they don’t have spelling errors and have correct punctuation. This gives patients, staff and members of the public confidence in the business and keeps our trust with our service users. 1.4 Explain the importance of using appropriate body language and tone of voice when communicating verbally. It is important to be aware of our body language and our tone of voice when communicating verbally. Body language is in face a huge part of communicating, this is known as non-verbal communication examples include: • Facial Expressions • Gestures with arms or hands • Eye contact.
This helps to reduce the possibility of mistakes being made. It ensures appropriate care service delivery. It is important to communicate with your colleagues, so that all targets and outcomes are met. Effective communication is important so that yourself and the service user fully understand eachother. This includes using words, feedback, action, body language and gestures.
UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
When in individuals communication being able to be organized and all of your ideas are in order will help make it easier for the receiver to understand. In a conflict disagreement you have to learn how to receive feedback and not get defensive on others views. Keeping a good tone and speaking clearing will help so that others are not frustrated because they are having a hard time
Describe how to communicate effectively with colleagues. Being able to communicate effectively is vital to successful advocacy. Effective communicate relies on a combination of verbal skills- speaking calmly and clearly- and listening skills. In order to communicate effectively, a teaching assistant should: * Be assertive but not aggressive-speak in reasonable tone of voice, calmly repeat themselves if needs be, state views clearly in conflicting situations, maintain their own beliefs, take a leading role in initiating action and making decisions, say no to unreasonable requests. * Behave ethically- comply with legislation, industry regulation, professional and organisational codes, show integrity and fairness.
Its a way to get closer to them being open and sincere. For all these the agencies policies needs to be clearly explained. And all commitments, agreements and arrangements. If any issue appear it has to be declared not to create conflicts of interest and to make sure they do not influence anyone`s judgement. For a workplace sometimes its good
Unit 1 1.1 People communicate to give information, to receive information. To express their feelings, they need‘s to be good communication between staff and individuals. For needs and wishes, good communication can result in a good working relationship between enabler and an individual. 1.2, Communication is essential in a work setting, all types of communication that could be written, or verbal, it makes good working relationships between staff and between the individuals, it brings the staff team together. With good communication it is less likely to be any mistakes made, if a mistake was made it should be able to be identified and discussed through good communication.
In management being able to take on multiple skills is essential some are staffing, coordinating units, organizing, and controlling. In order to be a good leader it takes effective form of communication skills this will help with understanding the stressors and assessing the emotional well being of it's employees. Being a good leader is someone who motivates their co-workers not using it's job title as a threat to others. In healthcare there are many challenges involving healthcare one is being consistent and understanding by meeting the needs of others. Lack of teamwork can allow room for error to occur.
1.2 Explain how effective communication affects all aspects of own work * Within the care setting I communicate using: Communication books, handover with colleagues, staff message book, staff meetings, meetings with my manager, etc. * Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them * Not all people are able to communicate verbally because of the lack of their confidence or they don’t know the language.
Effective communication begins with encoding or the skill of relaying message in a clear, direct way that allows the receiver to correctly decode your message. Another component of effective communication is a skill as well as it requires the receiver to ensure that he /she properly heard and understood the message being sent the key to properly encoding a message is knowing your audience while actively listening that is required to correctly decode or sent message. In this paper I will discuss how effective communication incorporates the