1.2- Explain how effective communication affects all aspects of own work. * It helps to build effective relationships between colleagues, the service users and ourselves. This then gives us a better understanding of all of their needs as individuals, making sure their needs and preferences are being met. By building trust, preventing misunderstandings and developing our skills and knowledge we can discuss options and choices available and allow them to make informed choices regarding their care. 1.3- Explain why it is important to observe an individuals reaction when communicating with them.
1.1Identify the different reasons people communicate People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. The communication could be professional (formal), or personal (informal). Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. We communicate with many people in the care setting for many reasons, here are some examples: Clients – To give them choices, express their needs, to share ideas and information, to reassure, to express feelings, to build relationships, to ask questions; to share experiences. If a client is not feeling well it is essential that they are able to convey this to you.
As a carer I would discuss the options and choices to the client that is available to them and allow them to make a informed choice regarding to their care. 2.1 A work relationship is important of building trust and have a understanding between people and it will make things easier to get things done. Relationships with a colleagues and other professionals are vital if people are to work together effectively. It is important to ensure that you show respect to those you work with and to focus on the communication between the individual whom you are administering care and it does not stay into personal conversation between the carers. A workplace relationships can become stronger when people can clearly and effectively communicate what they need and allow others to do the same.
Communication between colleagues is essential so that it ensures a continuity of care to the service user. Also it ensures all staff are aware of the current needs of the service user. 1.2 Within the care setting I communicate over the phone, using service users record of care books, notes, staff meetings, reviews and meeting’s with my manager. Affective communication in the care setting is very important as it ensures that information is clear, precise, accurate and non-judgemental. This reduces the possibility of mistakes being made and it ensures appropriate care will be given to the service user according to his or her needs.
Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message. Good communication in a work setting will make sure daily tasks run smoothly and successfully. 1.2 Explain how effective communication effects all aspects of working in an adult care setting. Communication is a two way process sending the right message that is also being correctly received and understood by the other people. It is essential that there is good and effective communication taking place within the work setting.
1.1 Identify the different reasons that people communicate The reasons that people communicate is to express their feelings, thoughts, emotions and needs. People communicate in order to share their ideas and information and to request assistance. People also communicate to form relationships; socialise; ask questions; and to share their past experiences with one another. A person may need to communicate for the purpose of establishing or continuing to maintain relationships with people; this could be for ideas or, instructions/directions. Communication is also a great way to show another person encouragement or to make others feel valued and understood in everyday life.
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communicating with someone who is non verbal or deaf can be very difficult as they cannot tell your there needs, getting used to the person is important so you gets used to different things they do to communicate with you. 1.2 Explain how effective communication affects all aspects of own work Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not be able to communicate with my service user because of communication barrier then the service would be unsuccessful.
We all also need to do develop and maintain positive working relationships with colleagues and professionals who have contact with the service that you are a part of. We need communicate so we can share information with people who are using the services so they can provide and receive information. People who are using the service need to communication as they need to express the way that they are feeling, if they have any thoughts and ideas they will be able to express that, we need to maintain good working relationships with our colleagues as we will needs to share and receive information with them and knowing what support is needed if there is any. A client who is using the service will need to be able to communicate somehow to express if there is anything wrong with them or another client who is using the service. If there is a client who attends a day centre and a incident has happened at home the day centre will need to be informed of this.
With colleagues it’s normally via text or email and occasionally by telephone. Staff meetings have recently started up again which can only be good to meet and communicate with various members of staff. Good communication is important as it reduces the possible mistakes which can happen. Good communication ensures proper care to clients. I believe it’s important for everyone to work as a team so we all reach the same goals.
This reduces the possibility of mistakes being made and ensuring an appropriate care service. It’s also important to work as a team with your colleagues, so that you all work to achieve the same outcome. 1.3- Explain why it is important to observe an individual’s reactions when communicating with them Communication is a two way process, it’s about sending a message and knowing if the receiver has understood and processed the message properly. In order to be effective with providing care and support you need to learn to be a good communicator, people communicate through; speaking, body language, facial expressions, dress, position and gestures. You need to be able to recognise what is being used to communicate and be able to communicate back without always having to use words.