Factors That Influence Communication And Interpersonal Interaction

878 Words4 Pages
Unit 1: Developing effective communication in health and social care. |Learning outcome 2 - Understand factors that influence communication and interpersonal interaction in health and social| |care environments. | |Case study 1 | |Bill is a resident in a Care Home who has been diagnosed with dementia. Tony is a care worker who knows Bill well. Bill will sit for | |long periods of time and then become agitated. While sitting in his chair he has started to shout angrily at other residents. | Bill (very angry): You lot can get out of here. I don’t want you round here anymore! Tony (calm and gentle…show more content…
Explain the factor affecting communication in the case study. |The factors that is affecting communication in this case study is anger of the resident and dementia, Bill forgetting things. Bill has | |dementia he cannot remember where he is and who he is with. Because Bill feels scared and unsecured in the home because of his illness | |dementia he forgets who he is with and this leads him to be angry on people around him, he thinks residents and staffs he’s with are | |strangers and he wants them to leave him alone. Bill is agitated he takes his anger on people around him, one of the staff member Tony | |uses his strategy to calm Bill down when he is angry. The strategy he uses is stated in the case study above. | | | Explain which strategies were used to overcome the barrier in the case study. |The strategy that is used to overcome the barrier in this case study is the information from conversation given by Bill. One of the staff| |member speaks to Bill very often but Bill doesn’t remember him. To make Bill calm down and make him feel safe and secure Tony starts a

More about Factors That Influence Communication And Interpersonal Interaction

Open Document