While Andrea was collecting data for the partnership return she came across data that “bothered her greatly.” She discovered the partnership's 'Miscellaneous Revenue' account actually consisted primarily of expense reductions. She also noticed that expenses had been blatantly lumped into the previous year which resulted in a significant increase in net income for the current year. Andrea did not feel comfortable with this information and confronted Ed to reconcile these differences. At this point Ed lost his temper and became confrontational spewing banter that she was not hired to audit numbers, his previous tax preparer had inquired about this, and had been fired as a result. Andrea decided to resign as tax preparer for Skyline Views, LLP.
1.1 Identify causes of conflict at work (12) According to a study by Bell and Hart in 2000 and 2002, there are 8 causes of conflict. Conflicting resources, conflicting styles, expectations, goals, pressures and roles, different personal values, and unpredictable policies. Poor management can cause conflict in the workplace. If the team don’t know the boundaries and goals, or if they are unclear of what job they are supposed to be doing, they will start to clash. I think this was the case in my workplace, due to naivety and lack of confidence.
ATLANTIC STORE FURNITURE CASE ANALYSIS Organization Behavior 530 October 8, 2013 Words: 1684 The Atlantic Store Furniture case depicts a hostile work environment composed of woodworking and metalworking employees. The former entity is belittling the other by means of intimidation and harassment. The relationship between the two groups of the company Atlantic Store Furniture (ASF) has plummeted. The employee’s negative and non-constructive behaviors have escalated to a level uncontrollable by management. Previous efforts by management to find a solution to these issues were unsuccessful.
To satisfy the customer, Zappos never outsourced their call center, which means they do not work from a script. Their telemarketers often suggest customers to order more than one size, because they have free shipping in both directions. They even recommend competitor’s shop when they do not have a product that the customer wants. Zappos also uses a computer system called ‘Genghis’ so that the customers do not have to waste much time. It seems not a good service management skill for the company, but customer can really say ‘wow’ when they get a service from Zappos.
Management’s implementation of the movement sheet and strict leave policy, denying leaves even for some serious and emergency situation, as well favoritism and constant threat of termination when requesting shift changes contributed to the collapse of industrial relations. The attitude of the vice president was a great factor too. The Japanese Vice President behaved like a dictator and did not handle situations well (for instance kicking employee for being two minutes late or knocking cap off for being the wrong color). 2. Discuss the failures on the part of the Japanese and Indian managers that contributed to the present situation.
Explain the factor affecting communication in the case study. |The factors that is affecting communication in this case study is anger of the resident and dementia, Bill forgetting things. Bill has | |dementia he cannot remember where he is and who he is with. Because Bill feels scared and unsecured in the home because of his illness | |dementia he forgets who he is with and this leads him to be angry on people around him, he thinks residents and staffs he’s with are | |strangers and he wants them to leave him alone. Bill is agitated he takes his anger on people around him, one of the staff member Tony | |uses his strategy to calm Bill down when he is angry.
Issues in the case Through the case I was able to identify several issue between business and information technology. First being poor communication between the two. This problem was immediately made clear. On page 78 there was a good example of this when Paul Gutierez talks to Jenny about how the new technology meeting went. The IT team had the business team so confused during the meeting that they eventually just tuned out and IT never actually got to talking about how the new technology could be used for marketing and why it was a good idea.
Moreover, Pat Franklin allows Alice to miss eight hours of work to pursue her modeling duties (Brown, 2011. P254). Micro The consequences of Chuck’s appointment and friendship with Ted have facilitated a communication barrier between Ted and Frank Havens who is Ted direct report. Frank felt uneasy about reporting the member complaints and the inappropriate behavior of Chuck to Ted, which only prolonged the solving of the problem. Furthermore, the line of communication is damage between Frank and his staff, as he was unaware
The 6 people chosen for this particular team are not compatible, personality wise. There is an overwhelming sense of “backstabbing” between all the group members This is seen when Bret O’Brien asks to meet with Jack alone about some issues on the project because he “can’t afford the time to deal with Valerie’s [Merz] predictable drama.” The pressure that Merz is placing on the group to meet the deadline for the project and incorporate the modular design has created tension within the team as they see her as pushy and intrusive. There is a lack of communication and information sharing within the team, which has challenged the decision-making ability of the team. 3) How does the functional structure at MediSys impact the success of the team dynamics? c. The key point of a functional structure is having employees with a specialization in one of the key tasks or areas for the specified project.
* Assembly Lines Faults Poor design of assembly floor line is causing manufacturing delays as inter related task are done separately. * Poor Market Reputation Due to ineffective order deliveries to customers and problems with suppliers is causing Zing PC its market reputation. * Excessive Lead Time Excessive Lead time causing delays in decision making of the firm creating operational delays. 2. How could ZingPC benefit from outsourcing?