Jargon, slang and use of acronyms – these forms of language only make sense to people with specialist knowledge. A person who doesn’t have this specialist knowledge won’t understand the message. Dialect – people who speak English using a regional dialect (for example Glaswegian or Liverpudlian) pronounce words in different ways. Distress, emotional difficulties and health problems – some conditions,
However, they all have difficulties with using language, being unable to talk and express their selves effectively and often having problems in processing and understanding the language and communication of others. Those suffering from an A.S.D
Speech programs installed on pc or telephone. British sign language or deaf blind manual alphabet being available. Personal information can also be a problem. Sometimes individuals are unable to write or read private correspondence which can cause them to lose confidentiality. They can sometimes lose touch with people as they are unable to user the telephone.
These methods of communication can be useful for building vocabularies of individuals with limited speech. Other individuals may have a vast vocabulary, but due to rigid sets of interests may only use repetitive speech which means their communication can be out of context, making conversations difficult. 2. - Problems that individuals with an autistic spectrum condition may have in social interaction and relationships Due to the social difficulties linked with autism, individuals often find social interaction and the building of relationships very difficult. Individuals with autism often have difficulties reading non-verbal forms of communication, such as body language, and find it hard to relate to other people’s feelings and emotions, which can effect their responses to a social situation as they will appear out of context or inappropriate.
Task 1 * Foreign customers * Impaired hearing customers * Customers who have mobility problems * Blind or visually customers Foreign customers Foreign customers, it might be obvious that someone cannot speak English very well when you try to explain something to them. Therefore as a customer service you should always speak slowly for them to understand. Use simple English world which they could understand. However you have to use short sentences because if you use long sentences they won’t be able to understand you. Sometimes their reading skills may be better than their listening skills.
Many people, who are in some form visually impaired, lose the ability of seeing facial expressions, and gestures, which are important in spoken communication. 93% of communication is through body language, gestures and expressions and the other 7% is through spoken. Many of the visually impaired find it difficult to distinguish if someone is addressing them or someone else, or if the person speaking has wandered off, which of course is a negative impact on that person. Written communication is also difficult for a person with sight loss. This can be due to too small text, colour of the text, Shiny paper, centring and underlining of text.
If a service user needs to lip read, it is important that there is adequate lighting; a dimly lit room would make it difficult for them to see the movement of the lips. It is also important that the person who is speaking does so in a normal manner. Very often, when people are speaking to a deaf person, they either shout or speak very slowly and over emphasise the words. Shouting at a deaf person will make no difference, they will still not be able to hear what is being said and they will get frustrated. Speaking very slowly and over emphasising words will inhibit communication as the lip movements will be distorted, making it difficult for the deaf person to lip
Outcome 3 3.1 Explain what is meant by the term dysphasia Dysphasia is a partial or total impairment of language and ability to communicate. 3.2 Explain what is meant by the term dysarthria Dysarthria is a problem with speech caused by disturbance of muscular control. 3.3 Describe the communication challenges presented to the individual and the self by dysphasia Dysphasic individuals struggle to understand what people say and may forget parts of sentences or have difficulty understanding long or complicated sentences. They may also struggle to find the right words and express themselves. dysarthria Dysarthric individuals struggle to speak properly and may have hoars, excessively loud/quiet or nasal-sounding speech.
Can hinder or prevent people speaking. Visual impairment can be caused by various conditions when people cant see normally it can prevent them from seeing facial expressions and body language and gestures which is important form of everyday communication. Language or accents , these both can hinder communication for instance being down south originally some people can’t understand what I
It is important to help to negotiate outcomes to meet the needs of both parties. Address all the important positive questions to help everyone understand the outcomes, such as ‘describe your family routine’, ‘how do you manage looking after the recipient/’, ‘what do you find most difficult or tiring? Or are you sleep OK?’ Creating understanding and acknowledging ones needs and depravations over the need of the recipient can help solve issues. Another problematic area is the feeling of guilt, where someone has a guilty feeling for putting the service user (recipient) in a care home. Again, it is important to re-assure family and significant others that in the next few weeks they will see a difference and understand that their needs are as important as other and taking care of ones own needs can help us to help those that need our help.