Explain the Principles & Values Which Underpin the Support for Individuals

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Confidentiality Within my care setting the Care Assistants have a legal duty to keep all Residents personal information private. Any information/details that are discussed with the Residents can be recorded in the individual’s Care Plan but cannot be discussed with other Residents. This also applies if the Resident requests that certain personal information not be passed on to members of their families. However, if you are told information that is in relation to the Residents health and wellbeing this can/must be reported to a Senior Member of staff as it is an important aspect of Care. For example, whilst seeing to a Resident they decide to confide in you that they are ‘Giving Up’ and have been hiding their medication instead of taking it. This information even though, told to you in confidence MUST be recorded in the Residents Care Plan as well as reported to the Nurse / Senior member of staff so that it can be monitored straight away. Equality & Diversity Within a Care setting it is important that each and every Resident is treated with exactly the same amount of respect and that they also receive the exact level of care that also meets with the individual’s Resident’s needs. For example, within my care setting each and every Resident has their own individual way of how they like to receive their personal care. As a Care Assistant it is important that we make ourselves aware of exactly what the Residents preferences are before attending to them. That way we are able to carry out and provide the exact care the residents requires without having to personal questions which could make the Resident feel uncomfortable. Residents (Service Users) Rights Individuals are unique, and should never be treated as just a ‘patient’ or ‘service user’. Everyone is different and it is important that this is recognised within the Health & Social Care

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