Describe Confidentiality

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4.1 Explain the meaning of the term confidentiality? Confidentiality means not giving any information to anyone unless there is a reason to do so. It is the most important requirement for anyone who works in a care setting to be trustworthy especially when dealing with vulnerable adults. There is also a legal responsibility under Data Protection Legislation for any disclosure of information and a duty of care. 4.2 Explain ways to maintain confidentiality in day-to-day communication? One of the easiest ways to breach confidentiality is by chatting about work to friends or family and letting slip people's names, especially if you've had a stressful day. The best way to avoid this is to learn to refer to individuals as 'my client'…show more content…
It is also importance not to discuss a person you care for with another client. This loss of trust can be very damaging. Always asking for ID is another way to maintain confidentiality in day to day communication. i) IN PERSON: if you do not know the person who is claining to have a right to be given information, always a) find out whether he or she is known to any colleagues b) ask for proof of identity (if they are from another agency providing care, the will have an ID card) otherwise ask for ID ii) ON THE TELEPHONE: Unless the voice is recognised, always a) Offer to take his or her telephone no and call back after checking b) If various mambers of the family or friends are likely to be phoning about a particular client, a 'password' could be arranged. (This in particular where clients have an illness such as dementia or Huntingdon's

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