“Emotions Are Responsible for Consumer Decision Making”

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International Integrated Marketing Communication Individual Essay “Emotions are responsible for consumer decision making” Submitted by: Vu Phuong Nghi (2800478) Submitted to: Kim Roberts March 2009 TABLE OF CONTENT 1. Introduction 1 2. Emotion i. Definition 2 ii. Rational appeal vs. emotional appeal 3 3. Emotion and decision making 7 4. Emotion elements in IMC campaign 9 5. Emotions manipulated in IMC campaign 10 i. Cultural values 12 6. Conclusion 16 7. References 17 8. Appendices 19 The role of emotions in advertising is emphasized by the saying of O’Shaughnessy and O’Shaughnessy (2003) “Emotions are responsible for consumer decision making”. Realized the importance of emotion in purchasing process, marketers are trying to make use thoroughly emotion in there IMC campaign. The use of emotion at any levels not only located in one country but also across other countries and become international. However, the use of emotion in IMC is complicated. To make emotional IMC succeed, marketers need to concern on many factors: in which level emotions are used in the campaign, the elements such as color, image, music…IMCer make use to arouse emotion, the cultural effect when IMC campaign across countries…. Therefore, the purpose of this paper is try to explore how marketers manipulate emotions in their IMC-Integrated Marketing Communication campaign across countries and the level of emotion is made use in the campaign. Emotion definition-rational appeal vs. emotional appeal First of all, it’s necessary to define what emotion is in IMC campaign. According to Alber-Miller(1999), emotional appeals are grounded in the emotional, experiential side of the consumption. Emotional advertising make consumer feel good about the product and then take into action. These include both positive emotion

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