Basic Business Objectives • Profitability - Making a profit is the main objective for most businesses • Customer base – A business aims to increase the amount of customers it has in order to increase profit. • Public profile – Businesses need to have a high public profile to get new customers. • Sustainability – Economic survival is very important to businesses and they must plan ahead to ensure this. • Staff training – Businesses must keep all their staff adequately trained for the job they are doing. • Customer Service – Businesses should aim to have good customer services because it is important to keep customers happy.
Body shop are defending human rights through complying with laws and giving better working conditions, and reasonable hours to work. • Pros: By the defending workers’ rights it impacts the business through the quantity of products that are being shifted to different shops also they will be able to produce more products due to the workers being motivated more through their wages (Maslow’s hierarchy of needs). • Cons: However by Body Shop defending the workers’ rights it also means that the costs are higher in their production and human resources. For example managers Skills and expertise Salaries, bonuses, status, and power this will all need to be taken into consideration as training will need to be enrolled. Body shop ethnical behaviour has an
If Drayton Manor hires more high qualified people who are willing to drive the company to success so this can help the organisation to expand the business. Furthermore, it's additionally vital for the amusement park to vary their level and kind of staffing as a result of this helps the organisation to stay up with the dynamic demands of the business. This can have an effect on to the variety and number of staff that require to have a lot of skills so that they might conjointly given some training to make up a lot of skills within the employee, therefore the staff are often ready to give higher service and perceive the business demands. I would provide one example such as a ride operator at Drayton Manor Park can receive management training to prepare to take over the running of a team or department. Coordination of team resources to meet targets In the business I think that as well as making good effort towards the work and working strenuously, it is additionally essential to ascertain that all the resources at the workplace are utilised adequately within the teams to meet company’s targets which are set.
Just like the employees at Air Devils Inc needed interventions implemented to help with stress reduction, interventions are vital for organizations. The employees at Air Devils Inc can definitely benefit from training in effective conflict resolution techniques because the simulation outlined the way employees were struggling with effectively interacting with one another. They can also benefit from interventions that can help to modify the team structure. Implementing flexible work schedules can also decrease stress in the workplace and contribute to improving organizational performance. To help employees handle the conflict and stress of the work schedule many organizations have adopted guidelines that allow alternate shifts and schedules (Jex & Britt, 2008).
Especially with the rapid development of tertiary industry, employees’ emotional reactions brought about the increasing influence, not only directly affecting the business efficiency, but also indirectly affecting the image, brands and customer loyalty of enterprises. Therefore, when customer-oriented idea takes priority in management environment nowadays, the expressions of emotions and moods become part of organizational members’ important work. The employees who pay the physical strength and intelligence at work are also requested to display their emotions (Ashkanasy, 2002). Main Theory In 1996, Howard M. Weiss and Russell Cropanzano jointly contributed a paper titled Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work in Research in Organizational Behavior. They proposed affective events theory (AET) in the paper which outlined “a new framework for studying emotions, moods and job satisfaction at work (Wegge, 2006, p. 238)”.
Chapter 14 Analyzing Managerial Decisions: Structuring Compensation pg 446 By: Tia Woods 1.) There are numerous ways that explains the difference between two firms dealing with compensation plans. One of the reasons why is how Parkleigh’s may believe the main reason of sales leads to sales incentives, and how having great customer service with nice, outgoing staff helps build a sale, and reflects on the high completion to customers. That’s like making the staff work harder to have a better visualization of the firm, from cleaning the dressing rooms, to making sure all the displays are showed to be impressed by customers so they can buy an item or two. All of these aspects would help raise store sales.
Just talking to your team on a daily basically makes all the difference, the team feel wanted and needed. There need that feel of importance and that you as a person will listen and talk. It will make them feel better about coming to work. There may have difficulty in communicating but know that you will take the time to do your best to understand and solve the problem not matter how small. Whether it’s a command or just saying ‘how’s things with you’ to a team member makes all the importance of further communication.
INTRINSIC AND EXTRINSIC NEEDS THAT HAVE TO BE SATISFIED AT WORK Managers are continually challenged to inspire and motivate their workforce to complete the tasks set out and to help the organization achieve its goals. Therefore, they need to think about how they are going to promote or instil in the staff the desire, effort, and passion to complete a task with enthusiasm. They are going to have to figure out what drives their employees. After all, people are the most valuable and expensive asset of any company, hence, it makes sense to get the most out of the human resources available. The answer to this is having a motivated workforce.
It was also explained that he watches and people who go above and beyond were going to be getting raises. Showing up early, staying late, and working on your days off are all signs of a committed employee. I was paying close attention because I want a raise and need the extra money. This relates to the concept of mindful listening which means giving careful and thoughtful attention and responses to the messages we receive. (pg.220) I assume from now on I will be working on being early to work and making sure that I try to go above and beyond so I can move up at work and start making better money.
Some of the more specific aspects being analyzed are Goal Setting Theory, empowerment, and Social Motivational Training as scrutinized by various researchers. It will also focus greatly on Self-Determination Theory, as it applies to almost all of the articles read, because of its significance and relatedness to motivation. The studies used to investigate the validity of these theories will be explored and analyzed in regards to their contribution to creating more motivation in employees which ultimately results in the elevation of job performance. One of the main contributors to motivation, which continuously presented itself throughout the different articles read, was self- determination theory. Self-