Emergency Department Bottleneck Proposal Paper

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Emergency Department Bottleneck Proposal University of Phoenix OPS/HC 571 January 23, 2012 Middletown Hospital Bottleneck Proposal In the United States today, receiving quality health care is a challenge. Over the years the challenges in health care have been improving the public health care system, keeping cost under control, improving access and coverage, encouraging healthy behavior, improving quality, strengthening the health workforce, addressing social determinants of health, and encouraging more realistic expectations (Jonas, Knickman, & Kovner, 2008). These challenges concern many health care organizations because of what could happen if the issues are not managed properly. This proposal is to help Middletown Hospital operate efficiently and provide the best quality of care and safety to their patients. Because Middletown Hospital has been receiving a large number of complaints about long waits for care and poor service from 6:00-10:00 p.m., the chief executive officer (CEO) has authorized a Six Sigma Team to analyze root causes and provide recommendations for improvement. This proposal will also explain the purpose of the process improvement proposal, check a process improvement method to identify the bottleneck, provide a description of data collected and the…show more content…
For the proposed project, data will be collected to define and measure variability in ED visits. Data will be collected from hospital systems and personnel and from patients visiting the ED. The variables to be measured include process time, wait time, idle time, transit times, and transition times (Langabeer, 2008). In addition, data will be collected on average length of stay, patients left without being seen and patient satisfaction measures, such as helpfulness of staff and ED efficiency (Roberts et al.,

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