It is really important for our service users to exercise their rights as human beings. Staff should also respond appropriately to any complaint they receive from service users or their families. If an informal complaint is made this should be discussed in a private room and this may in itself stop it becoming a formal issue. The staff member receiving the complaint should listen carefully; taking everything into consideration that is said to them and let the service user know what will then happen once they have made their formal complaint. If complaints are not responded to by staff appropriately then the service and the service provider will not improve.
Such as, if a child needs additional support from other professionals, you would help this child by contacting the certain professionals, if you suspect a child to be in a situation that risks their safety, an adult has disclosed information that may raise concerns over their ability to carry out daily duties in the setting. 4. Always seek advice from the manager. This is very important because if someone has asked you to keep something confidential in the workplace and you are worried about the information you have been given, you should always do this in an area where nobody can overhear what you are saying. It’s better to seek advice verbally rather than using communication such as email, which other people could access.
Any changes that are made as a result of this challenger must be safe for me, Mrs. A and anyone else involved. I should never make changes unless i am trained to do thi or my manager confirm i can make the change. And i always need to record changes in individuals wishes tasks. Outcome 6 1. Identity - is finding
4.1 Working with person centred values; by using person centred planning values, i get to no the service user in detail, knowing their preferences, their character, their family circle & contacts, therefore I would be aware of changes to the residents & pick up on risks, before they happen. Encouraging active participation; by doing this I am involving the resident & building up a trusting relationship. I encourage the resident to express their needs, and therefore the resident may be more inclined to speak to me if they were concerned about anything. Promoting choice & rights; by doing this with residents I am encouraging them to speak up & voice their concerns. I am also informing them of their rights, empowering them to say to anything they felt was unacceptable.
Most parents are happy for there children to be observed, although they would not want any other parents or people who have no involvement with the child to read any reports. This means you must not leave any notes or records lying around where others might find them. You should always make sure that you put any children’s observations away carefully, When discussing a child make sure that you are only doing so with other colleagues and other professionals who
It could also lead to tension between Hannah and her daughter. Biii Describe ways to maintain confidentiality in day to day communication. * Make sure you record any information in a private place, so not anyone can see what you are writing. * Do the handovers with other staff privately, where others cannot hear you. * Don't discuss confidential information in a public place.
The purpose is to cover all the topics and stay on schedule and take care of the business and other issues of the school. If they did not have an agenda, the meeting could get out of hand and other issues could be brought up that have not been researched for that particular meeting. Each member gets a copy of the agenda, which would include expenses that the school had, not just what they needed to talk about. It would probably include any teacher issues, such as firing someone for doing something wrong to a child, that would be a legal issue. agenda: statement of the meeting's purpose welcome minutes of the previous meeting matters or business arising from the minutes correspondence reports major agenda items/presentations (in order of priority) general business/discussion new ideas confirmation of actionable items date of next meeting-chair and minute taker for next meeting close 2. what are the attributes of an effective and efficient meeting?
SHC21-1.3 - Individuals Reactions. Observing individuals reactions whilst communicating with them is very important as you need to be aware of causing offence to those individuals, which is exactly what you do not wish to do. When you talk to adults or children you must take into account their feelings, opinions, culture and what they would like to say. Be patient and give them time to talk to you about what they are feeling. Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual.
When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
Never try and rush any thing that is being told to you, give the individual respect and that their personal interests have been considered fully. Make sure that you don’t interrupt the individual while they are expressing them self’s. There are different technologies like JAWS computer program that reads information in the screen and speaks aloud. Also