Unit 301 - Principles of Communication in Adult Social Care Settings

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Bi How would you explain the term ‘confidentiality’ to Hannah? I would explain to Hannah that I have a duty of care to share the information with only the people who need to know, such as line manager, colleagues who are directly involved in her care, and her G.P. I would explain that her daughter does not need to know and it is my duty of care to keep her information private, unless she gives me permission to disclose the information to her daughter. Bii Describe the possible tensions that may arise between telling others of Hannah’s decision and keeping this information totally confidential. The information Hannah disclosed would be recorded, signed and dated, reported to my line manager and those directly involved in Hannah's care such as her G.P. who could try to help her understand the benefits of taking her medication. If I failed to record/report the information I would not be fulfilling my duty of care to Hannah, this could lead to her becoming ill from not taking her medication, which would then be negligence on my part. If the information was shared with Hannah's daughter without her consent she could lose all trust in me and other staff and could withdraw and not tell anything. It could also lead to tension between Hannah and her daughter. Biii Describe ways to maintain confidentiality in day to day communication. * Make sure you record any information in a private place, so not anyone can see what you are writing. * Do the handovers with other staff privately, where others cannot hear you. * Don't discuss confidential information in a public place. * Make sure e-mails are encrypted so they can't be read by anyone except the recipient. * Don't give away any personal information over the phone, no matter who they say they are. * Make sure you log off and shut down computers properly. * Store all personal information away securely, so
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