Consumer Segmentation In Grenada

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Grenada is a relatively small island with a population of 103,000 from which marketers must compete for business. Businesses engage marketing, defined as “an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders” (Arens & Schaefer, 2007). Marketing is a tool used by businesses and organizations to attract customers and transact sales of goods and services. Over the years, marketing has evolved from one where companies produced with no regard to customer needs, to companies offering goods and services based on their features and based on the value to be obtained by consumers. The present business environment both globally and locally, is extremely competitive. Therefore, for managers to effectively manage the demands of the business environment and achieve their goals and objectives, they must focus on target markets to reach specific customers. Target market is defined as “a set of buyers sharing common needs or characteristics that a company decides to serve” (Answers Online Reference, 2009). Target marketing is the basis from which businesses create strategies by focusing on a particular group within that target market employing market segmentation. According to Perreault & McCarthy (2006), market segmentation is a relatively homogeneous group of customers who will respond to a marketing mix (4Ps) in a similar way. It can be further explained as a “2-step strategy of identifying groups of people with certain shared needs and characteristics within the broad markets for consumer or business products and combining these groups into larger market segments according to their mutual interest in the product’s utility” (Arens & Schaefer, 2007). Each segment has specific needs which businesses must focus on in an

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