Conflict Starter Statements

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Jolene Tiberio Conflict Management and Diffusion Criminal Justice Communications Individual Work Week 4 Everest University CONFLICT MANAGEMENT AND DIFFUSION Conflict Starter statements are usually brought about when a combination of factors is combined: These factors include a background of the conflict at hand, the evidence supporting the problem, and the temperament of the person bringing it up. Conflicts may also arise due to people having different perceptions. You, or the other person, saw things differently. This happens most frequently when one is dealing with someone from another organization, background, or culture. It's easy to believe that we all see things the same way and then get derailed unexpectedly (McKee, 2009). If a person begins starts a conversation with a conflict starter statement, one of the most effective counter moves is to say something like, "Let me see if I can re-state your concern to make sure I understand it thoroughly and then address it to your satisfaction." You accomplish two goals when you counter your antagonist with a restatement of his or her conflict starter. Those goals include 1) softening the conflict-starter with a reasonable interpretation of the person's concern but in more neutral terms and 2) a reasonable restatement will almost immediately diffuse the conflict-starter and allow a discussion, rather than an argument, to follow (Chandra, 2005). Most times conflict starters are designed to put the other person on the defensive, but by your reasonable and thoughtful restatement of the issue, you will almost always put your aggressor a calmer mood, and then you can truly discussing the issue at hand. In most cases, people begin there discussion with a conflict starter statement because they believe your response is going to be equally argumentative. By restating the argument in more neutral terms, however, the

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