Understand why effective communication is important in the work setting 2. Be able to meet the communication and language needs, wishes and preferences of individuals. 3. Be able to overcome barriers to communication 4. Be able to apply principles and practices relating to confidentiality Question- (1.1) Identify the different reasons people communicate Answer: There are different reasons why people communicate.
By assisting the client/speaker to develop rational decision making process they can then go on to make decisions and deal with situations themselves as they arise. Some stage two understanding skills include; recognising patterns and themes, alternate frames of reference, self-disclosure, immediacy, challenge, pacing of session and Advanced empathy/empathic listening. Stage three, Help the Client to Develop Strategies, By offering support and encouragement the client is able to take appropriate action by defining their own goals. In stage three they will be positively encouraged to
• Making choices. • Building and maintaining good working relationships. Aiii) Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks • So we can record if a client’s condition has changed so we can monitor and review their care package. • Ensure you
Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others. 2. Describe the factors to consider when promoting effective communication To be able to communicate effectively you must consider the ‘audience’ whether it be clients, their families, other professionals or colleagues. The type of communication to be used will depend on the situation and context such as formal or non-formal, sensitive or complex, and the purpose of the message. There may be
CACHE Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services Unit Title: Lead and manage a team within a health and social care or children and young people’s setting Sector unit number LM1c, Level: 6 1.1 Explain the features of effective team performance 1.2 Identify the challenges experienced by developing teams 1.3 Identify the challenges experienced by established teams 1.4 Explain how challenges to effective team performance can be overcome 1.5 Analyze how different management styles may influence outcomes of team performance 1.6 Analyse methods of developing and maintaining: • Trust • Accountability 1.7 Compare methods of addressing conflict within a team 2.1 Identify the components of a positive culture within your own team 2.2 Demonstrate how own practice supports a positive culture in the team 2.3 Use systems and processes to support a positive culture in the team 2.4 Encourage creative and innovative ways of working within the team 3.1 Identify the factors that influence the vision and strategic direction of the team 3.2 Communicate the vision and strategic direction to team members 3.3 Work with others to promote a shared vision within the team 3.4 Evaluate how the vision and strategic direction of the team influences team practice 4.1 Identify team objectives 4.2 Analyse how the skills, interests, knowledge and expertise within the team can meet agreed objectives. 4.3 Facilitate team members to actively participate in the planning process 4.4 Encourage sharing of skills and knowledge between team members 4.5 Agree roles and responsibilities with team members 5.1 Set personal work objectives with team members based on agreed objectives 5.2 Work with team members to identify opportunities for development and growth 5.3 Provide advice and support to team members to make the most of identified development
CU2623 Implement Person Centred Approaches in Health and Social Care Aims This unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to implement person centred approaches. Credit Level 5 2 Assessment criteria The learner can: 1.1 Define person-centred values 1.2 Explain why it is important to work in a way that embeds person centred values 1.3 Explain why risk-taking can be part of a person centred approach 1.4 Explain how using an individual’s care plan contributes to working in a person centred way 2. Be able to work in a person-centred way 2.1 Find out the history, preferences, wishes and needs of the individual 2.2 Apply person centred values in day to day work taking into account the history, preferences, wishes and needs of the individual 3. Be able to establish consent when providing care or support 3.1 Explain the importance of establishing consent when providing care or support 3.2 Establish consent for an activity or action 3.3 Explain what steps to take if consent cannot be readily established 4.
Carper’s way of knowing has four different elements. The ways of knowing are empirics, esthetics, personal knowing, and ethics. Carper’s theory is bringing all four ways of knowing together in caring for the patients and use in the nursing process. The four ways of knowing in nursing provide a guide to bringing holistic practice, education, and research. Carper’s way of knowing is thought of as both a science and an art.
• Codes of Practice are: Codes of Practice for Social Care Workers and Employers; General Social Care Council; Standards of conduct; Standards of Conduct Performance & Ethics: Health Professionals Council • National Occupational Standards: Health and Social Care; Children's Care Learning and Development 1.2 Explain why reflecting on work activities is an important way to develop own knowledge and skills. Reflecting on activities from work and also other places is a great way to develop the things that you know, and also discover what you don’t know, allowing you to set your mind on ways to develop your knowledge and fill in any gaps in your knowledge. Learning to properly reflect on what has happened is in the past is one of the most valuable personal skills, and it’s a way that an individual can develop themselves without the need for textbooks and training, merely learning not to repeat mistakes you’ve made, and recognizing actions as mistakes in the first place goes a long way to making a person more efficient at their job role. It’s important to access the skills you have, and also the skills you lack to know where improvement is needed, and knowing exactly what you want to learn is useful in reducing the time necessary in producing a new skill. Along with having knowledge and skills,
b) Individuals using the service and their carers is different depending on the person with who you are communicating and the purpose of the communication. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Three ways is by thier speech , facial expressions and body language. Aiv Describe three factors to consider when promoting effective communication.
Task A Ai: Describe four different methods of communication. Health care workers come into contact with people who may be vulnerable in one way or another, communication skills provide an essential tool that care workers can use to meet the needs of vulnerable people, it is also vitally important to work with other professionals, relatives and other agencies involved within adult social services. There are four main methods of communication and these are described below. Verbal communication – this method uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain/present spoken words clearly and to also have the ability to listen carefully to what others are saying in order to prepare your response.