Case Study: Best Practices at the Fedex Corporation

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Case Study: Best Practices at the FedEx Corporation Abstract: The case examines FedEx Corporation's various innovative HR practices, which earned it the reputation of being one of the most employee-friendly companies in the world. The case gives an overview of the best practices employed by the company in the recruitment, selection, training and development of employees. It also details the performance appraisal system and employee retention strategies of FedEx. Finally, the case reviews the benefits reaped by the company because of its employee friendly HR practices. Issues: » Understand the role of an organizational philosophy in the development of human resource policies in a multinational organization Introduction: In 2003, Fortune magazine featured FedEx Corporation (FedEx),2 a leading global logistics solutions provider, among the list of 100 'best companies to work for' in the US. This was the fifth consecutive year in which FedEx's name had figured in the list. The company had received a high rating in areas like compensation, employee retention morale and work diversity. The companies in the list were ranked on the basis of an employee survey that evaluated employees' trust in management, pride in doing work at the company, and sense of camaraderie. Apart from the survey, a general evaluation of the company's philosophy and its HR practices was also conducted FedEx was among the first few companies in the world to develop a formal HR policy which viewed employees as a means for achieving long-term growth and profitability. Framed and valued since FedEx's inception in 1973, the people-service-profit (PSP) philosophy (Refer Exhibit I) viewed employees as the key contributors to the company's profitability. During its three decades in the business, FedEx had introduced several innovative HR practices. The company devised a

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