Case Title: Skadurz Pro Submitted by: Andrea Palmer Date: 4/20/2011 Firm Overview and Introduction to the Case: Skadurz Pro is a company that sells skateboard and snowboard equipment as well as clothing, shoes, and accessories. Joel St. Marseille is the owner of the company and his mother, Connie St. Marseille is the full time manager. Internal perspectives Case issues and Problem description: The problems facing this organization are the impending retirement of the full time manager, Connie, as well as the stores two current locations. There is competition moving in across the street from the New Sudbury location, and the building that houses the South End location is up for sale. If the owner, Joel St. Marseille decides to keep both locations, he does not think that he can manage both stores alone and would therefore need to hire a trustworthy manger since his full time manager is retiring.
This means that companies will often omit negative aspects of the position from job postings in order to avoid scaring off applicants. If a company is to compete with these other companies that hide negative aspects of the position to be filled they must make their job postings competitive. An argument for using realistic recruiting policies is that trapping employees or “springing the bad news” on them after they are hired will no doubt raise the cost of retention. As employees find out the entirety of their job after they are hired many of them will no longer see the position as an opportunity and may soon begin searching for new
If the customer service is bad it is more likely that in the future customers will not come back therefore there will be no repeat purchase and when no repeat purchase the income of the business would vary and would be unstable, unstable finance would mean that the business would not be able to operate normally eventually this will lead to close down of the business. This shows that customer service is very important within the business that is why many businesses set customer service as one of their objectives as there cannot be a successful business with poor customer service. This also includes Boots as they state that “our customers are the heart of our business” which shows that they are fully aware that customer service is important to all businesses, but do they really do as they say. Pre- Transactional The Pre- transactional service that Boots gives is
Moreover, they are losing renewal business to competitors while trying to keep their employees, especially the senior underwriters with many years of experience, from going to Golden Gate. Fruitvale Branch is in serious trouble and in need of major changes if they wish to become profitable again. We focused on three major causes of the problems at Fruitvale. First, the FIFO method is not strictly enforced at Fruitvale. Employees prioritize RUNs and RAPs over RAINs and RERUNs.
With the prices rising so quickly Myra should search for a new supplier because this is a negative impact on her business. If she finds a new supplier and lock them in with better costs this would impact her business postively. Threat of Substitute Products or Services: This force determines if UMUC Haircuts' customers can find a different way of doing what Myra's business does then they will substitute the way they accomplish it. Myra needs to build a schedule for her clients so Myra does not lose customers. This is a negative impact because she will lose customers and money.
Competency 310.2.1 Ethical Issues In Business EVALUATION From the information given, it seems that company Q has a negative attitude towards social responsibility. Company Q has begun to listen to the needs of its customers, and is attempting to address those needs by supplying the desired products. However, it seems that company Q is selective in which customer’s needs it will address. By closing two stores in high crime rate, or in other words, lower income areas, they have sent the message that they appeal only to a more affluent crowd. Also, company Q’s only concession to changing policies is to begin carrying high margin, or high cost, products at all of its stores.
TASKSTREAM 310.2.1 – Ethical Issues in Business At a time when many small, local, independently owned stores are being overtaken and overwhelmed by much larger retail entities, some of these smaller retail providers are striking back at the behemoths by increasing their social responsibility footprint, and participating in the revitalization of their communities. However, in Company Q’s case, their commitment to corporate citizenship could use a little help. After closing stores in less-than-desirable neighborhoods due to lost revenues, responding slowly to repeated customer requests for popular items, and finally refusing to participate with their community food banks due to concerns that employees might steal donations before they could be delivered, Company Q needs to take a closer look at their attitude towards social responsibility. Social responsibility can be divided into four interrelated areas, with each part providing a foundation for the ones that follow. At the base is economic responsibility, with its focus on providing wealth and value for stakeholders.
Inflation can have a bad impact on Davis service group through many problems such as because their customers wouldn’t want to spend income on goods in their business because the pricing of goods would be high. This will force the pricing for Davis Service Group to become higher and this won’t allow goods to be sold to customers because they will find it difficult to buy goods that are expensive and also this will cause Recession because the more expensive the goods are then it will be difficult for customers to purchase the goods within their organisation.
This is potentially one of the main issues that TESCO’s are faced with. Protecting consumers and ensuring that entrepreneurs have the opportunity to compete in the market economy are important within consumer law. Due to the current state of the economy, many small businesses are failing and many unable to enter the market. Analysis has helped to assess where location wise there is a demand for expansion. The situation is in no way being assisted by the ever expanding TESCO’s chains of store.
If the executive failed to implements these changes than it negatively affect company performance and the image. Due to advancement in technologies the new market brings ethical dilemmas, higher customer’s expectation and increased demands. In addition to that the communication gap between executive and employees and communication gap between employee and customers are also important. I personally consider privacy issues might be most challenging in futures. Today, many companies gave reward card or special store discount to the customers and customer many or may not be known reason for that.