Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Effective communication is important as it ensures that information is clear and accurate. This reduces the possibility of mistakes being made and making sure the appropriate care service is taken place, it is important to work as a team and keep that communication flowing. 1.3 Explain why it is important to observe an individuals reaction when communicating with them. It is important to observe an individuals reaction when communicating so you can feed back off there expressions in there face and understand them a lot more in what they want or what they are trying to achieve. 2.1 Find out an individuals communication and language needs, wishes and preferences.
2- Explain how effective communication affects how work. In the work setting effective communication is very important because it’s the building of the trust and understanding between two people that makes it easier to get things done. If people don’t communicate well they limit their ability to connect on any meaningful level with others and in extreme situation can create conflict but when there is good communication work relationships become easier because people will co-operate and trust develop. Positive communication skills like listening, open-ended questions and a clam tone of voice help to bring people together because they are behaviors that lead to create relationships. Workplace relationships become a lot stronger when people can effectively communicate what they need and allow others to do the same.
You allow the person to talk and to explain by not interrupting. This help the speaker clarify what they are saying, makes them feel heard and it saves time by not asking him/her to repeat the information. 2) Be assertive- expressing and speaking what you think and feel and standing up for it while also respecting the rights and beliefs of others. Being assertive gives you the best chance of successfully delivering your message and earn respect from colleague and residents because you create honest relationships. It helps you to communicate better and also build self-confidence.
Effective communication is important as it ensures that the information is clear, accurate, non-judgemental and informative. This reduces the possibility of mistakes being made and ensuring that the right care is being given. It is important to work as a team with your colleagues, so that you all work from the same page and all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. Observation helps understand the effectiveness of communication.
1.2 Explain how effective communication affects all aspects of own work -Communication is very good in the setting it helps to understand individuals feelings, share skills and some important information, which leads to understanding each other. -It prevents misunderstanding and finger pointing to each other in the setting and it raises awareness. It helps to build up self-esteem and confident in workers because u will build trust with your colleagues and people who uses the services. 1.3 Explain why it is important to observe and individual’s reaction when communicating with them -It is very important to observe because most of communication is non - verbal, so if you do not pay attention you will miss out on a large part of communication because you have to watch people’s facial and bodily reaction, any gestures they use, how they are, are they upset 2. Be able to meet the communication and language needs, wishes and preferences of individuals.
Positive communication will help colleagues to trust each other and have the confidence to voice their opinions, ask for help, give advice and share information which will provide the people we support with a strong team that they can trust, negative communication will have the opposite effect. 2.2 Describe the factors to consider when promoting effective communication. The factors you should consider to promote effective communication skills are; Think before you speak, especially when talking to children or vulnerable adults, you need to be clear about what you’re saying to avoid any unnecessary confusion which may lead to upset. Tone, this is very important our tone of voice can convey all sorts of emotions, sadness, happiness, anger, excitement etc. So make sure that your tone of voice is fitting to the emotion you wish to convey.
By observing their reactions when communicating, any problems can usually be identified and dealt with immediately. 2.1 Explain why it is important to find out an individual’s communication and language needs wishes and preferences. It’s important to find out an individual’s communication and language needs, wishes and preferences to be able to understand what the individual is trying to express. An individual might not be able to speak at all and they will try to communicate with us by making noises, facial expressions or body expressions, such as point to the thing they want. By knowing their preferences it will be easier to
Gaining reassurance and acknowledgement is another form of communication it is always admirable to gain and give compliments. When one is acknowledged for the work that they have done it will impact into the work that is being done. Other reasons why people communicate are to discuss a situation, make a point or outline a concern and develop learning. 1.2 Explain how effective communication affects all aspects of own work Effective communication is a two way process. The person communicating has to make sure they are giving the right message, but also needs to make sure that it is being correctly received and understood by the other person or people.