Birmingham Airport Essay

787 Words4 Pages
Question 1 Identify some of the micro-operations to be found at the airport. For each one: a. Identify the transforming and transformed resources b. State which is the predominant transformed resource. c. Described the output of each micro-operation and say who you think its customer are. Micro Operation Ticketing Baggage Handling Security Check Aircraft Refuelling Aircraft Cabin Cleaning Putting Meals on board Main Transformed Resources Air Ticket Baggage Passenger Aircraft Aircraft Cabin Meals Main Transforming Resources Ticketing Staff Baggage Handling Operator Security Officer Refuelling Operator Cabin Cleaner Meal handling Operator Correct Air Ticket Passenger receive their baggage Safe flight journey. Aircraft fuel tank full Clean aircraft cabin Passenger & Aircraft staff receive meals. Passenger Passenger Passenger Aircraft Passenger & Aircraft staff Passenger & Aircraft staff Output Customer Question 2: Summarise the job of the operations director. What are the main issues/problems he faces in managing the airport? Birmingham Airport operations director’s job can be summarised as below: a. Manage the day-to-day operations of the airport b. Short, medium and long-term operational planning. c. Develop and implement airport security management system by working closely with Civil Aviation Authority d. Manage the terminal building and other facilities e. Provide leadership and coordination for onsite and offsite organization. f. Review current process and improve Main issues/problem faced in managing the airport: a. Handling emergency situations such as fire, evacuations, bomb threats, ill passengers and even deaths in the terminal. b. Efficient allocation of resources especially when things go wrong for example schedule fall apart because of plan delays or mechanical problems. c. Planning of new building projects – what and when to build, to
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