It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
Choice is not only for people who can speak for themselves. People with some disabilities or disease have to have their choices as well. We will need to develop our observation skills to discover the ways in which people we support express their preferences. Over time we will be able to build up a more detailed understanding of how they communicate their likes and dislikes. We can then use this information to involve the person in making more choices.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
If this is not possible in some cases then there are lots of other ways to find out information such as looking through care plan, speaking to a member of family or close friend, asking someone from the same culture, either a collage or cultural representative. Do not assume that you approach everyone in the same way. It is my job to find out the best way to approach someone. People have many communication needs such as, cultural backgrounds, language, self-confidence, level of learning ability, physical ability and sensory ability. It is my responsibility to make sure that my communication skills meet the needs of the service
Unit 1 – Use and Develop Systems that Promote Communication Whilst at work it’s essential that I am able to communicate successfully with a variety of groups and individuals with changing needs and agendas. It’s imperative that I am able to adjust my communication style to meet the needs of those individuals. The group of people I communicate with are varied and include the following: - Young people within the service, Staff (I.e. team leaders and residential care workers). Operations and regional managers, Human resources, commissioning / placements and finance.
Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
301 cert – Principles of communication Its important to encourage communication within work place. This means allowing the individuals to express themselves and understand the communication of others. For this to be effective you must recognise that each person in unique meaning there will be differences in the way each person communicates. There are different influences that affect communication such as cultural differences, language differences. Specific needs such as physical difficulties can influence a person ability to communicate, always be sensitive to the specific needs of the individual so communication is encouraged from the start.
1.1 Communication is a way of giving and receiving of information between people whether this is by verbal and non verbal means. Effective communication is a two way process, ensuring that the correct message is sent, received, and also understood by the other parties. People communicate for many different reasons: to express feelings and needs; to help to build relationships; to socialise; to ask questions; to receive information and instruction; to share knowledge; to share opinions. 1.2 Communication is a vital part of being able to develop a relationship with a resident. Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start.
As a result of our varied cultural backgrounds, we could have potential conflicts. To avoid these conflicts, I must employ several communication strategies to communicate competently. This ultimately involves forming a deep understanding of the groups represented in the audience, as well as identifying and being sensitive to the norms and values of these groups. Then, I must cater the aim and information in the presentation to the audience to make it more relevant and important to the groups. Incorporating various forms of media in the presentation aid in the communication process as well.
Planning unit SHC21-communication with EYs settings SHC21-1.1 There are many different reasons why people communicate they communicate for social interaction and building relationships, gathering information about specific needs or interests, educating and teaching, Delegating manager/supervisor to staff, promoting for example advertising on internet or giving out leaflets, disputes/arguments expressing feelings. SCH21-1.2 Communication affects all aspects of own work because you need to communicate to find out specific needs and interests of children in your setting, it helps you create a bond and trust with the parent and child, communicating with your colleagues helps you and them to do your job to the best of your ability, and improves team work and understanding of role. Sending out emails on upcoming events or any contagious illness, that could of come up in the setting, helps parents know what we do and what happens while their children are in our care, it also improves the communication with parents and also keeping them happy as well as their children. SCH21-1.3 It is important to observe an individual’s reaction while communicating with them because; it