12.6. Create a questionnaire checklist that can be used to evaluate controls for each of the four basic activities in the revenue cycle (sales order entry, shipping, billing, and cash collections). A.) For each control issue, write a Yes/No question such that a “No” answer represents a control weakness. For example, one question might be, “Are customer credit limits set and modified by a credit manager with no sales responsibility?” B.)
years. | | The step-by-step calculation is: P | = | S(1 + rt)-1 | | | = | 400,000(1 + 0.0892 x 0.24657534...)-1 | | | = | 400,000 x 0.97847883... | | | = | $391,391.53 | Rounded as last step | b)You are correct. When the first bill matures at time 90 days, the investor purchases a second bill. We must find the purchase price of the second bill. This can be displayed on a time line: | | | | | $P | $400,000 | | | | | | 0 | 90 | 180 | 270 | | | | | | | | | P | = | price | = | unknown | | S | = | Maturity value | = | $400,000 | | r | = | Simple interest rate (decimal) | = | 9.16 | 100 | | = | 0.0916 | | t | = | Time period (years) | = | 90 | 365 | | = | 0.24657534... years.
Ethical Concerns Valdez (2014) advises, “Loyalty programs that reward decision makers may run into ethical issues when the decision maker is separate from the payer.” (para. 4) Frequent shopper programs must avoid kickbacks of any sort. If a customer is being rewarded twice, from a business and personal aspect, this can be considered a kickback. It is important to list the personal shopper depending if they are shopping for their business or employer versus personal use. Information Security
User | Alonzo Doby | Course | Spring2014-ECO2023-Princ Economics II-397328 | Test | Chapter 4 Quiz | Started | 2/12/14 10:49 PM | Submitted | 2/12/14 11:24 PM | Due Date | 2/19/14 11:59 PM | Status | Completed | Attempt Score | 6 out of 20 points | Time Elapsed | 34 minutes out of 40 minutes. | Instructions | | * Question 1 0 out of 2 points | | | Examine the graph below. If the equilibrium price is P1, then producer surplus | | | | | Selected Answer: | can be determined by the area of the triangle acP1. | | | | | * Question 2 2 out of 2 points | | | Examine the graph below. Consumer surplus is | | | | | Selected Answer: | defined by the area of the triangle
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ACCOU 1150 – Managerial Accounting Project Professor Horton 45 points PART I You will visit a fast food facility and answer the following questions, numbering each answer. You should not repeat the questions in your paper. The paper must be turned in by THURSDAY, NOVEMBER 29. No late papers will be accepted. 1.
Explain how an organisation monitors customer service against the standards set (16 marks) Monitoring customer service against the agreed standards is important to ensure the customers’ needs are being met and problems arising are being dealt with so they do not arise again. Many organisations monitor customer service via feedback. This feedback can take the form of after sales or service questionnaires or can be more informal such a phone call after a customer has bought a product or used a service to check they are happy and there is nothing the organisation can do to help further. Calling customers or speaking with them in person can be a useful method for collecting qualitative data on how and organisation is seen by their customers. Organisations collect a wealth of data on their customers during there day to day interactions.
I believe that both Lean and Six Sigma will be useful for BBM in completing their Project of improving customer satisfaction index and reducing overall customer wait time. BBM can use the Lean approach by understanding their existing processes and looking for ways to eliminate waste. Waste should be viewed from the customer’s perspective and defined as any action in the current processes that the customer would not be willing to pay for. A key component in the Lean approach is to determine what matters to the customer. Some potential examples of waste in the BBM case are: (1) Using both sales associates and mobile phone specialists in the Customer Engagement Process, (2) Time associated with entering customer information into the system and time to validate and process entered information, (3) Cost associated with holding accessory inventory or lead-time associated with ordering accessories not available upon request.
Discontinue Roadside Assistance and Engine Warranty 4. Do nothing If I were Reed, I would execute the One-to-One program as the marketing strategy of PQS because this program contains two promotional tools that can help PQS to reach marketing objectives which are continuity programs and coupons. The One-to-One program is type of continuity program. PQS may increase customer retention by launching the reminder card involved in the One-to-One program. According to our textbook, “continuity program can establish brand loyalty among customers and help companies to build databases to learn which individuals are their best customers”.
Target D/E ratio for Marriott is 1.50. Target D/E ratio for Lodging, Restaurants, and Contract Service Division is 2.85, 0.67 and 0.72, respectively. Target ratios are used to compute re-levered equity beta Marriott in 1987 (Unlever) Long-term debt Market price at year end Shares outstanding D/E 118.8 0.41 2498.8 30 Marriott Lodging Restaurants Contract Services Target (Relever) D/V 0.60 0.74 0.40 0.42 E/V 0.40 0.26 0.60 0.58 D/E 1.50 2.85 0.67 0.72 Cost of Debt & Beta of Debt Cost of debt for Marriott & its 3 divisions We use the following formula to determine cost of debt. = + For Marriott and its Lodging division, we use a 30-year interest rate of 8.95%, as the company and its hotel business are believed to last very long term. For Restaurants and Contract Services division, we use a 10-year interest rate of 8.72%, as these two businesses have shorter project maturities.