In order to insure this happens, the compensation plan offered to employees must be an incentive to work for that organization. The incentives that should be offered should take employees’ needs and wants into consideration. Surveys will be provided to understand the profiles of the employees and meet their individual needs. The programs proposed are day care services, flexible spending accounts, vacation packages, holiday pay, severance pay, health and work out centers, and paid time off. Because these services may not be attractive or an option for some employees, they can choose which benefits to take advantage of.
In these situations we will need to think about who else may benefit and why this is important. A new procedure may take you longer; however, it could allow a better service to be given to our internal/external customers, which could result in better working relationships and/or customer loyalty. Responding negatively to a change will influence those around us creating a difficult environment to work in. A positive approach encourages a good working environment and good teamwork. b) Explain why you should respond positively to changes in products or services.
(TCO 4) What are the five characteristics of a causal hypothesis? (Points : 7) Question 8. 8. (TCO 5) List and explain the first three of six different levels in an access ladder. (Points : 7) Question 9.
BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
Sometimes when you remove yourself from a situation and reflect on it, you are able to find gaps and room for improvement in preparation for next time. You are sometimes able to analyse situations better afterwards than you are in the moment and when you look back on things, more often than not you will think “I wish I had said/done that at the time”. By reflecting on work situations, you are able to deal with any negative feelings or anxieties to do with work. By dealing with these frustrations rather than pushing them to the back of your mind, you will be able to have a more positive attitude at work. 1.3 You can ensure that personal attitudes or beliefs do not obstruct the quality of your work by leaving your personal opinions and judgements at the door.
Tuckman’s theory helps individuals to understand how team progress evolves. It helps team members within the public services to consider how they encounter different problems at different stages of their development. This then leads to team cohesion because the group comes together during the team tasks. A limitation within this theory may be that it makes team building too linear and consecutive, however this is a useful tool within many public services like the police force, royal navy and fire service, due to it being important to provide the precise services needed as a team. However it is important to understand that not all teams evolve smoothly.
Data Collection Methods Used in Research Data collection methods include identifying the problem and determining if fixing the problem will benefit more than leaving the problem alone. Selection of a study group is the second step. The study group needs to be critical to provide proper decisions. The task force needs to include people from all departments of the company. Identification of key variables and operational definitions is the next step.
Jobs that have specific qualifications or task that are defined should be a Person/Job Match. Jobs that are poorly defined should be a Person/Organization Match, that is matched with the vision of the company. Having specific knowledge, skills, and abilities is needed for some jobs but the greater needs for the company would follow a more general path. Having a general skill set such as flexibility, ability to learn, and communication skills will enable your department to place employees across a variety of jobs and develop their more specific talents as the company has needs. While any company wants to employ exceptionally quality minded employees they are also faced with the fact that they are less experienced than the acceptable quality workforce.
4 E16.7 Multiple Choice—Registration of Securities a. 5 b. 1 c. 4 d. 3
For example, if the client is better off after the application of the intervention in comparison to the prior assistance. Applying a logic model to this evaluation will measure the changes of skills, behaviors, understanding, values, and independence for each client. The measurements will address the prior behaviors and skills in comparison to the present behaviors and skills to document the achievement changes. These measures come from data collection involving client satisfactions surveys, special measurement instruments, and the service professional that can accurately account for specific influences in these evaluations. In addition, the outcome evaluation can prepare the organization for a long-term intervention that can create changes in the community of the organization and the surrounding businesses and community stakeholders.