3a. Methods and ways of communicating that support equality and diversity are knowing the individuals preferences, using formats that are understood, ensuring every person is treated as an individual and supported for their own needs. 3b. Methods and ways of communicating that support the rights of individuals to communicate are having key people like interpreters, signers, and using aids to help, also contacting and having access to family and friends for advice and patiently waiting for replies. 3c.
Effective Listening- this involves making the speaker feel heard and understood. It means that I endeavour to create an environment where everyone feels safe to express their views and opinions without fear of repercussions. 2. Non-verbal communication- I try to be aware of my non-verbal communication i.e. body language.
Diversity: The concept of diversity is about acceptance and respect. Diversity embraces everything that is different about people, appearance , gender, race, culture, ability, talent and beliefs. In my work place starting by the staff team we have a huge diversity of people, we have male and females , different nationalities ,appearances and beliefs. Same happens with the service users we care for . Equality: When you treat everyone the same way, you respect a individual choices, and provide care settings to the individual needs.
You have to also have great listening skills when working in a group. Everyone needs to express their opinions and have a good understanding on how everyone feels or agrees on a certain subject. The end result should be in mutual grounds and in agreement on all the ideas and points of everyone in the group so that you will be on the same page. When it comes to individual speaking it is mainly your ideas, you are also speaking in reference to your ideas and how you feel. When in individuals communication being able to be organized and all of your ideas are in order will help make it easier for the receiver to understand.
This requires a mechanism for reaching a fair and equitable resolution. The purpose of St Vincent de Paul Disability Service Complaints procedure is to provide a process whereby Staff /Resident and their support person/up line management or advocates as well as representatives and staff of other agencies can register a complaint without fear of discrimination and in the knowledge that a resolution in the interests of both parties will be pursued. The procedure is based on conciliation rather than confrontation, achieved through a process of mediation. The process is conducted in a non-threatening manner and a fair and equitable solution is sought. The rights of all parties are respected, including the rights of privacy and
Assignment 203- Task B continued. Biii) Describe ways of working that are inclusive and support anti-discriminatory practice. For example, you could plan activities that all individuals can be involved in regardless of ability, providing information and support that all individuals can access and understand whether it be in forms of pictures, sound or anything else. Being accepted and involved can empower individuals so that they don’t make themselves easy targets for any act of discrimination, including individuality of religion and culture or it may be that they have a mental or physical disability. This enables others to get to know the individual and learn about them so they are less likely to stereotype or use discriminatory practice against them.
By including a resident in their care it allows them to still be an individual to have rights and wishes recognised even if they do not verbally contribute to be included are good practise. Explain how the likelihood of abuse may be reduced by - encouraging active participation The main factor is in person centred approach to count and treat everyone as an individual with respect. Treating every individual with
2.1 Describe how to find out the history, preferences, wishes and needs of an individual We could find out such information relating to an individual by working in a way that puts the individual at the centre of any planning and support, we can do this be communicating with them to find out about their history, preferences and wishes. It is important that we appear and work in a non – judgemental way in order to eliminate any prejudices and / or personal feelings as to not discriminate in any way against the individual. By promoting independence and autonomy, we can also ensure equality and inclusive practice; we can do this by actively encouraging and thus empowering individuals to use their strengths and potentials. Effective communication is also vitally important as this ensures
If the communication between a service user/colleague and me is effective then this helps to build trust and improve the relationship. My own development and skills benefit from effective communication; this is down to fully understanding what I am being taught and not misconstruing any of the information. 1.3 Explain why it is important to observe an individual’s reaction when communicating with them Observing somebodies reactions when engaging in a conversation with them is a crucial part to making sure the other person fully understands the message being conveyed to them. A conversation is a two way process, and relies on both parties to be fully engaged, it’s possible to identify if the other person is not understanding or listening to what’s being said by observing their body language and how they communicate back verbally. Tell-tale signs of someone not listening or understanding are their facial expressions; eye contact; gestures; silence; tone and pitch.
• Privacy: It is essential that you respect a service users need for privacy and support this in the way you work. • Partnership: a service user’s care will normally involve other professionals and colleagues and it is that you maintain a good communication with all parties involved. Person-centred care and support requires all key parties to be on board. • Choice: Each service user should be given a choice in relation to their care, in order to make an informed choice it is essential that all the facts are available to the service user. • Dignity; You must maintain a service users dignity at all time, address them in their chosen format, try not to rush and take care to listen to their requirements.