Understand why effective communication is important in the work setting | TASK 1 1.1 Identify and explain four different reasons why people communicate. 1. To build and maintain relationships2. Express Their needs3.To socialise4. To share their opinions, emotions and to encourage others | 1.2 Explain how effective communication affects relationships in an adult social care setting between: Colleagues and other professionals: | To ensure that everything is passed on.Things can be missed if the knowledge isn’t retrieved and passed on and the clients care might suffer.
Being able to communicate with a service user so that you can understand their needs and that they understand you is very important to ensure proper is being provided and that freedom of choice is being promoted. Effective communication between colleagues and other health care professionals are just as important as this ensures that everyone involved in providing care is fully aware of all relevant information and that the care is being provided is consistent and respectful of the individuals needs and wishes. 1.3 There are many forms of communication not just talking. People also communicate through, facial expressions, body language and gestures, that’s why it is important to observe an individual whilst communicating as only 70-80% of communication is verbal, meaning that you could miss out on a large part of communication if you are not paying attention to the other aspects of communication. Posture is also a good indicator to how a person is feeling.
Unit 201 Outcome 1 1 - People communicate for differebt reasons, to protray their feelings, emotions, pain opinions etc. Communication is essential, so that it ensures a continuity of care for the service user. 2 - Effective communication is important as it ensures that information is clear, concise, accurate, non-judgemental and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service. 3 - Its important to observe an idividuals reation when communicating with them as to see if they are listening and understanding what you are saying.
I need to provide extra time for decision-making. I need to be patient, flexible, and supportive. I need to have time to listen to, and understand the service user and make sure the service understands me. I would have to adjust the length of conversations to maximize the individual's ability to remain attentive and decrease stress level. Outcome 2 2.1 Picture boards, brail, sign language, finger writing, hearing aids.
Non-consent to an action could render that action abuse. 3.3 Consent can be gained in writing, written, via signals, or by a family member or supporter. 3.4 If consent cannot be established the action should be stopped and reported for advice from the supervisor, a record should also be made. 4.1 Active participation is encouraging a service user to take part in the activities of daily life, ie helping to wash themselves. 4.2 Active participation gives the individual self confidence and a sense of achievement that they are able to carry out some of their own care.
Wherever consent is required, these procedures include: • Respecting the right of people who use services to have an advocate to assist them in understanding their options and enable them to make an informed decision. (Need to have an IMCA in place) Outcome 4: Care and Welfare of People Who
Be able to meet the communication and language needs,whishes and preferences of individuals 2.1Show haw to find aut an individual communication and needs,whishes and preferences As a carer is your responsability to make sure that your communication skills meet the needs of the people that you support. People have a wide range of communication needs thet involve the consideration of many different factors
If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence. 1.2 Explain how to support effective communication within own job role Within my role I support and communicate by various methods, this will depend on who I am communicating with i.e. service users, Families, care workers, social workers, doctors, pharmacists. It is important when talking to clients and their families that I communicate well, ensuring that all communication is personalised to the client and maintain confidentiality at all times. This level of communication is important to support the building of a positive relationship with their care worker and myself.
We all think differently and communicate in different ways. The people you are supporting will communicate because they are motivated by what they need. 1.2 Explain how communication affects relationships in an adult social care setting. Good communication is the key to a productive relationship between the patient and carer. Colleagues who are articulate with passing on important and general information will ensure that the care they are providing is of a high standard it will also contribute towards developing supportive relationships with the users is effective, eliminating possible mistakes.
Being able to know your audience and adjust your approach to fit individual needs of patients creates an open door communication policy for those of cultural differences, gender, sex, and disabilities. Functional communication is also important when verbally and non-verbally communicating. You communicate to fulfill practical needs such as securing a job, renting an apartment, and maintaining health and safety. You also communicate to satisfy social needs (Cheesebro& O'Connor, 2010). The key principles of effective communication are to participate actively,