1. If we had any difficulties or dilemmas around choice of food we would help to advise the client with his or her choice. Making sure there is enough different varieties of things to be chose from or if an individual feels they have too much choice we can help narrow it down by knowing certain things the particularly like. As a support assistant it my job to assit with choices, and advise them about healthy foods and the importance. For example: A Service user cannot understand a menu when It is present in a list form , so we could help them make their choice by getting images of meals they would be presented with to eat.
There are a number of different reason why people communicate these include fear, anger, pain joy and love. Human beings want to increase their understanding of the world we are in by seeking knowledge which is through communication. It is important for people to be able to communicate so that they can explain how they are feeling, what they want to need or if there is some sort of emergency or danger. Human beings live and communicate within a range of different groups and communities such as families, workplaces commercial and professional services. 2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal.
Becoming depressed can make them feel like they want to be on their own most of the time therefore becoming socially isolated can also affect the nutritional needs as they don’t feel like eating and most likely wont. 1.4 Explain the importance of recognising and meeting individuals personal and cultural preferences for food and drink. It is very important to recognise what an individual likes to eat and drink and what they don’t like. If you don’t recognise these you are not meeting their preferences and that will cause them to not eat and drink instead of realising that it is something they don’t like. When you know what they do like you can always assure that there is always something available.
Having good observation while communicating with an individual is important as you can see if they are comfortable with the conversation through their body language. There might be an issue within the workplace, a service user might not be as talkative as usual and by observing them while communicating a support worker can pick that up and ask the service user if there is anything wrong. Outcome 2 1. No preferences or language needs to follow/ identify, is slightly hard of hearing. Wishes for support workers to follow the care plan to provide quality care.
Explain how communication affects relationships in the work setting : We need to build relationships with the people we look after, their families and work colleagues to enable us to work effectively. Good communication will help build good relationships. Communication is very important in the work setting as we need to communicate with the residents to know what their needs are and we need to communicate with colleagues to pass any information on to them. Describe the factors to consider when promoting effective communication : Its important to show that you are listening to the other person when they are talking. You need to be aware of your posture and body language while assessing theirs so you can respond appropriately.
1.1 Identify different reasons why people communicate. To express needs :- This could be to share ideas or information, for reassurance to express feelings, to build on a relationship, socialise, to ask questions, to share experiences. Individuals communicate to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions with others, feelings, knowledge, emotions. To also give encouragement and show others they are valued. 1.2 Explain how effective communication affects all aspects of own work.
Staff need to communicate with one another in order that each is aware of the needs of the client group and contributes to providing continuity of care. 1.2 How communication affects working relationships at work Communication in the workplace is essential to effective working both with colleagues and the client group. The use of good communication skills promotes better relationships with colleagues, clients and family members. Without good communication skills the staff member may have difficulty establishing a therapeutic relationship. This may lead to miscommunication and the client’s needs going unnoticed/unmet.
Unit 1 Promote Communication 1 Understand why effective communication is important in the work setting. 1.1 Identify the different reasons people communicate. We communicate all the time to greet others and socialise, to express our needs/feelings and or concerns, to share our ideas, to pass on information, to reassure others, to build relationships with others, to ask questions, to share our experiences. Communication can be professional or personal. It is important in social work environments that information is recorded so that if it needs to recalled later on for legal reasons it can be.
Those were just a few ways in Which some people choose to show their ways of in which they communicate. SHC31-1.2 Explain how communication affects relationships in the work setting. Communication affects people’s attitudes and relationships in the work environment For many reasons such as; respecting other people’s views and wishes. Respecting Other people’s beliefs and also by not being pre-judgemental on appearance, Language or any other religious or cultural backgrounds and it are essential to overcome these barriers. Being able to understand different practices and ways in Which of doing it.
It is then up to supervisors, managers and senior management to support and sponsor those i How is it possible to monitor the work of teams and to reflect on how well teams are working? Set clear targets that are in between challenging and achievable. Challenging enough to keep the team on their toes but make sure it is achievable by considering resources, number of team members, time, etc. Also it would be a good idea to shadow the team at times and see the level of communication they hold. See the individual assignments each team member has within the team to see how they manage their own