Nvq 2 - Communication

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Title | Principles of communication in adult social care settings | Ref | 21 | Level | 2 | Credit value | 2 | Identify different reasons why people communicate People communicate for lots of different reasons. They communicate to make relationships for example when we meet someone new we use both verbal and non-verbal communication such as smiling, shaking hands to greet people and we do this to make a good impression on people. Communication is also used to develop relationships, once we know a person by maintaining a communication between each other people feel more comfortable with that person and trust them as an individual. We also use communication in order to obtain information but then also share information with others. Also most of us have different emotions and feelings that we need to express and we may do this through communicating with others. By talking about what we need, wish or want is important in order for people to understand what to do if you’re feeling worried or concerned about a situation. When in a situation we are unsure of or not knowing what to do we communicate in order to receive support from others, or we may be on the other hand be supporting others with a difficult situation, by reassuring people. Explain how effective communication affects all aspects of working in an adult care setting Having effective communication in a work place which is based in a care setting is very important. Service users and their relatives need to be able to trust you in order for them to have confidence in you and to make sure you can care for them. It is more likely to be effective communication if from the beginning you make a good rapport with them as individual, by showing them respect for example calling them ‘Mr Smith’ instead of by the christen name. Also when you’re speaking to them

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