1.1 People communicate for specific reasons in order to express emotions, such as fear, anger, pain, joy and love. Individuals working in the health and social care sector need to communicate with people all the time. The most important people they communicate with is the service users they support as well as their family and friends who are likely to be involved with the service users support requirements. Support workers also have to communicate with colleagues and with other health care professionals. People want to get views, wishes and information across to others for all kinds of reasons.
1 - Introduction to communication in health, social care or children's and young ... | | 1 - Understand why communication is important in the work setting | 1.1 Identify different reasons why people communicate: People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with people with mental illness, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning.
It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes et WHY IT IS INPORTANT TO OBSERVE AN INDIVIDUAL REATION WHEN COMMUNICATING . This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other . It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker you are dealing with someone who is in pain, worried or upset. You must also be able to understand the messages you send with your own body when working with other people barrier to communication.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users. With service users I initially need to establish a service users ability, needs and preferences in relation to communication needs and develop a plan of action to provide appropriate support that meets the service users communication needs and methods. The assessment involves observation questions and regarding information on a number of areas including ways and their preference of communication by service users which support process of completing the service users person centred plans. Any changes to service users’ needs need to be recognized and care plans changed to support the changes. When conversing with service users I ensure I speak in an informal relaxed way I
1.2 Effective communication affect all aspects of our work. It’s important to communicate as getting information can assist with the care we give. It can also help us to find out likes and dislikes, to improve quality of life. 1.3 Its important to observe an individual’s reaction when communicating with them so you can get an idea of how that person is feeling, we communicate through speaking, facial expressions, body language, position, dress and gestures. Body language is the most important way of communicating without using words.
They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to. We must also be able to communicate back to them, so they know that their opinion has been heard and understood. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them People communicate by talking, but they also communicate in other ways. Sometimes it is possible to tell if somebody is upset, even when they are saying to you that they are fine. We intuitively use body language and facial expressions which, if understood and recognized, can reveal to others our true emotions.
Using all of these different ways of communication, aids me to develop effective relationships within my working environment. With the service users to reflex the language they use, to break down the information to enable them to have a good understanding, for example using pictorial methods to promote choice and independence enabling me to understand what it is they want and need. I would also use this to help them understand which staff will be working with them, help them understand they have appointments with the doctor or hairdresser and so on. Within my working environment there are two types of communication methods we use with families and relatives. This is due to different backgrounds and relationships they have with them.
1.3) Explain why it is important to observe and individual’s reactions when communicating with them It is important to observe an individual’s reactions when communication with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps to identify their needs or to identify any changes in their needs. It is also important to enable effective communication. People may communicate through different ways including verbal, non-verbal, handshakes, positioning, smiles, eye contact, gesturing etc. It is important to observe these reactions and to recognise what is being communicated to
CU1515 INTRODUCTION TO COMMUNICATION IN HEALTH, SOCIAL CARE. 1.1 Identify different reasons why people communicate. People communicate. so they can express and share ideas, feelings, needs, wishes and preferences for obtaining and receiving information and for getting to know each other. 1.2 Explain how effective communication affects all aspects of own work.
EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK. Effective communication skills are vital in care work because they enable care workers to : Understand the needs of others Form relationships with clients Show respect towards clients and other members of staff Meet the clients social, emotional and intellectual needs Knowing how to ask questions effectively Effective communication - keeping in