I have to utilise different skills when communicating with the different individuals for example- a member of staff may need to feel valued supported and understood , I may need to adapt the way I communicate to ensure them I understand. By having staff meetings, 1:1's with the staff to discuss any issues they have, discussed they work performance. This will hopefully help with their morale within work. When I am speaking with people I am the managing I need to know they understand my instructions, and understand that as their senior they have to do the duties that I request of them, this also has to be communicated to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding.
CU1515 Introduction to communication in health, social care or children’s and young people’s settings 1.1 Identify reasons why people communicate People communicate to express emotions, needs and wants, to get information across/ask for information or to get their point of views across 1.2 Explain how effective communication affects all aspects of own work Effective communication when working in a supporting role is necessary in being able to be as person centred as possible. From reading the persons care plan you can find out the best way to aid communication verbal or non-verbal, between both support worker and tenant. Communicating using daily records and staff communication books is essential to keep staff aware of the current status of tenants therefore when communicating in this way it is necessary to be as accurate as possible. Fostering good relationships with professionals and family involved with the person being supported require us to think about the way we communicate maintain that everything done is in the best interest of the tenant. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them Allot of communication is expressed through body language, facial expression, gestures and tone of voice, the position of you to the other person can also affect communication therefore it is important to observe an individual fully and to make sure that you are aware of the individuals care plan and how they communicate 2.1 Find out an individual’s communication and language needs, wishes and preferences By looking through an individual’s care plan we can understand their level of language, any cultural background that may affect their preferences, their physical ability and make sure that the way we communicate is appropriate to the individual.
CU1530 Promote Communication in Health, Social Care Or Children’s and Young People’s Settings 1.1 Identify the different reasons why people need to communicate * To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences * People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. * Communication is an essential tool a carer can use to meet the needs of adults. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognized and reported.
It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
1.1 Identify different reasons why people communicate. -To express needs -Share ideas and information - To express feelings - To reassure -Socialise - To ask questions -To create relationships -Encouragement -To understand and to be understood -Share opinions 1.2 Explain effective communication affects all aspects of own work. Within my own work we use staff message, staff meetings, and meetings with line manager to communicate with other staff. Using effective communication is important to ensure that the right care is given to each child. Effective communication is also important so that information given is clear, concise, accurate, and informative.
Unit 4223-302: Promote communication in health, social care or children’s and young people’s settings. Outcome 1: Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships; socialise, to ask questions, to share experiences.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. It is part of my job role to be able to communicate with a range of groups and individuals. I regularly change the use of my language on a variant of levels dependant on who I am communicating with. I deal daily with young adults who respond effectively to language relevant to them, normally within a relatively informal setting. I am responsible for information sharing across a wide range of professionals and parents, including ICIS, GP’s, community nurses, consultants and so my approach needs to be that of a more professional nature when dealing with them.
The person communicating has send the right message, but also needs to make sure that it is being correctly received and understood by the other person or people.To communicate effectively you will need to: * Be very clear about what you are trying to say * Ensure that the person you are talking to understands what you are saying to them * Try to consider the other child s or adults points of view * Have a rapport with the child or adult you are communicating withCommunicating effectively is not always easy. I should always feel that I can seek support if I need Advice to help me communicate. The benefits of effective communication are these. Your relationship with the children. Your relationship with colleagues.
Explain why it is important to observe an individual’s reactions when communicating with them. Being observant of the service users body language and facial expression is an important part of communicating effectively, enabling service providers to assess what the client is trying to express in order to meet the individuals needs. It can also be an important tool in identifying any changes to the service users needs. 2.1. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
1.2 Explain how to support effective communication within own job role. As a team leader I am responsible for establishing the communication needs of the service users and providing appropriate support and ensure any equipment they may need to communicate is available for them. Before support to the individuals can be given, the individual’s ability, needs and preferences