Unit 4222-301 Promoting communication in health, social care or children’s and young people’s (SHC 31) Outcome 1. Understanding why effective communication is important in the work setting * Identifying the different reasons people communicate People communicate in order to share information, establish and maintain relationship. It can also be used to bring out changes in attitudes and to motivate people. People communicate to inform others of their emotions like sadness, joy and satisfaction. Communication is very important when it comes to developing a positive relationship with service users and their families, as well as work colleagues and other professionals.
People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others that they are valued. Communication is an essential tool a carer can use to meet the needs of elderly people. It is a basic requirement of my job role to communicate with indiviuals and their families and other members of staff on a daily basis. Communicating with other staff members ensures effective team work and continuity of care. It also ensures any health and safety issues are recognised and reported.
Unit 051 Promote Communication in Health, Social Care, Children and Young peoples Settings L01.1 / L01.2 Identify the different types of communication methods and reasons people communicate in these ways. How can communication, in these ways, affect relationships in the work setting? The word Communication derives from the Latin word ‘communis’ that means to share. Basically, communication means to share information. There are many methods of communication and different situations require different approaches.
Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1) Understand why effective communication is important in the work setting. 1.1) Identify the different reasons people communicate. Communication is a very important skill in everyday life, it helps us express ourselves, our feelings and needs, share ideas and information, to show concerns over a situation. Communication can help us in many care work circumstances as we can support and reassure, build and maintain a relationship, ask questions and share experiences. 1.2) Explain how communication affects relationships in the work setting.
Promote Good Practice in Handling Information in Health and Social Care Settings. WORK BOOK-Unit 1(SHC 31) Unit 1 (SHC 31)- Promote Communication in Health, Social Care or Children’s and Young People’s Settings Unit aim: This unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3 Level 3 This workbook covers the following elements: Learning outcomes: There are four learning outcomes to this unit1. Understand why effective communication is important in the work setting 2.
1.1 Identify the different reasons that people communicate The reasons that people communicate is to express their feelings, thoughts, emotions and needs. People communicate in order to share their ideas and information and to request assistance. People also communicate to form relationships; socialise; ask questions; and to share their past experiences with one another. A person may need to communicate for the purpose of establishing or continuing to maintain relationships with people; this could be for ideas or, instructions/directions. Communication is also a great way to show another person encouragement or to make others feel valued and understood in everyday life.
Individuals also communicate to express their needs and preferences and to ensure they are met. Discussing the options and choices available to the individual, allows them an informed choice with regards to their care. Communication is all about expressing needs, to share ideas and information, to reassure, to express feelings, to building relationships, socialise, to ask questions and to share experiences. 1.2 An explanation of how communication affects relationships in the work setting Communication is vital to bring about positive relationships at work. When working in a team environment, you need to be a team player and offer information and knowledge whenever possible, get along with several members of staff and show respect.
If a client is not feeling well it is essential that they are able to convey this to you. Co-workers - Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognized and reported. This can be done face to face or in the client’s daily recording file. Doctors – If we take a client to the doctors it is essential that we are able to inform the doctor of any relevant information required otherwise this may result in a misdiagnosis.
SHC 31: Promote communication in health, social care or children’s and young people’s settings 1. Understand why effective communication is important in the work setting. 1.1 Identify the different reasons people communicate. There are many reasons people communicate in daily life whether it be personal or professional. The means of communication are by talking, expressing our emotions and feelings, giving our opinions, using body language, tonation of our voice, facial expressions, gestures, pointing, sign language, objects and using pictures.
Unit 1 Identify the different reasons people communicate Communication is a tool with which influence can be exercised on others. Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals.