Health Care Communications Method

1234 Words5 Pages
Health Care Communication Methods
Theresa Robinson
HCS/320
March 11, 2013
Kelly Hernandez, MPH

Health Care Communication Methods
Health care communication can be difficult and stressful, especially when dealing with the elderly. As the administrator of Sunny Side Nursing Home, it is my responsibility to ensure that each resident receives the proper care and treatment. Since many of the residents have to be relocated, whether it is to another facility or with a family member, I must ensure that the proper information is communicated and that HIPAA regulations are followed.
Communication Methods
According to Smith and Jones (2009), “The communication process has four main elements: the sender, the message, the receiver, and the feedback (Perioperative Communication, p. 2). The sender, which in this case would be myself, is responsible for assessing the message and conveying it to the residents at Sunny Side. Since some of the residents have difficulty communicating and have no family members nearby I will have to develop a plan to convey the message effectively. The message should be communicated clearly to the residents and their families as some of them may not be able to comprehend what is happening and others may become upset with the change that is about to occur.
I will not only be communicating with the residents at Sunny Side, but I must also communicate with the administrators of the group that purchased Sunny Side and with the family members of the residents. The form of communication, whether it is verbal, non-verbal, or written, will depend on who I am speaking with.
Verbal communication is the most common form of communication. According to Hanes (2010), “Verbal communication can be used to inform, inquire, argue and discuss topics of all kinds. It is vital to teaching and learning, as well as forming bonds and building relationships with

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